Administrative Assistant - Hybrid, Impactful Support

Eml Group; Sydney; Hybrid; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee assistance program (EAP)

Celebration events

Annual incentive & salary reviews

Job summary

EML Group is seeking an Administration Assistant to join their team in Sydney. This role supports claims teams, coordinates appointments, and liaises with providers to gather required information, contributing to efficient claims processing.

Based in Australia’s largest personal injury claims management company, the role offers hybrid work options and room for growth within a specialist organisation, with a focus on helping people return to work and recover after injury.

Qualifications

• Background in retail, hospitality or customer service.
• Strong computer skills and ability to learn new systems.
• Great attention to detail with the ability to stay organised and manage priorities.
• Strong communication skills, both written and verbal.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Support claims teams by coordinating and progressing claim activities.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

Skills

Customer service

Computer skills

Attention to detail

Communication skills

Positive attitude

Tools

Microsoft Office

Job description

EML Group is seeking an Administration Assistant to join their team in Sydney. This role supports claims teams, coordinates appointments, and liaises with providers to gather required information, contributing to efficient claims processing.

Based in Australia’s largest personal injury claims management company, the role offers hybrid work options and room for growth within a specialist organisation, with a focus on helping people return to work and recover after injury.