Administration Assistant

Employers Mutual Management Pty Ltd; City of Parramatta; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

EAP for employees

Company‑wide celebration events

Annual incentive scheme

Job summary

EML in Sydney CBD or Parramatta is seeking an Administration Assistant to support our claims teams with coordination and progression of claim activities. You will arrange appointments, travel and accommodation for injured workers and liaise with providers to obtain clinical notes, reports and other required information.

This role emphasizes accuracy, strong communication, and a customer‑facing approach in a hybrid work setting.

Qualifications

• Background in retail, hospitality or customer service is preferred.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Coordinate and progress claim activities for the claims teams.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Tech-savvy

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We’re now welcoming applications for an Administration Assistant to join our supportive, purpose‑driven team in either Sydney CBD or Parramatta on a Permanent, full-time basis. This is an excellent opportunity for someone looking to kickstart your corporate career.

What You’ll Be Doing

• Support claims teams by coordinating and progressing claim activities.
• Arrange appointments, travel and accommodation for injured workers as needed.
• Liaise with providers to obtain clinical notes, reports and other required information.
• Organise medical investigations, police reports and interpreter services.
• Maintain accurate claim records and prepare supporting documentation and correspondence.

What We’re Looking For

• A background in retail, hospitality or customer service, with a genuine interest in building a career in administration.
• Strong computer skills, with the confidence to learn new systems and navigate different programs.
• Great attention to detail, with the ability to stay organised, manage competing priorities and complete tasks accurately.
• Strong communication skills, both written and verbal, with a friendly and professional approach to helping others.
• A positive, proactive attitude and willingness to learn, whether working independently or as part of a supportive team.

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families.
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you’re looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.