Administrative Assistant

Certainty Property; Strathfield Municipal Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Certainty Property in Australia is seeking an Admin Assistant to join our operations team. You will manage inquiries, coordinate communications with clients, and support a fast-paced property management environment.

This role emphasizes accuracy, structured workflows, and proactive problem-solving, with opportunities to contribute to onboarding, CRM maintenance, and documentation. The position offers stable hours and a collaborative team culture.

Qualifications

• Highly organised with structure, checklists, and clear processes.
• Detail-oriented; accuracy matters in compliance and documentation.
• Strong communication—professional, clear, and confident.
• Tech-savvy; comfortable with CRMs, cloud systems, and digital workflows.
• Proactive; you don’t wait to be asked, you anticipate what needs doing.
• Calm under pressure; manage multiple tasks while maintaining quality.

Responsibilities

• Managing inboxes, calls, and client communication.
• Assisting with onboarding new properties and clients.
• Updating CRM records and internal systems.
• Preparing reports, checklists, and documentation.
• Ensuring all tasks meet Certainty Property's high national service standards.

Skills

Highly organised

Detail-focused

Strong communicator

Tech-savvy

Proactive

Calm under pressure

Team-oriented

Real estate admin experience

Tools

CRM software

Cloud systems

Job description

Certainty Property is looking for a detail-driven, organised, and proactive Admin Assistant to join our operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys structured workflows, and takes pride in accuracy, communication, and follow-through.

Key responsibilities

Managing inboxes, calls, and client communication

Assisting with onboarding new properties and clients

Updating CRM records and internal systems

Preparing reports, checklists, and documentation

Ensuring all tasks meet Certainty Property's high national service standards

About you

Highly organised – you enjoy structure, checklists, and clear processes

Detail-focused – accuracy matters, especially in compliance and documentation

A strong communicator – professional, clear, and confident

Tech-savvy – comfortable with CRMs, cloud systems, and digital workflows

Proactive – you don't wait to be asked; you anticipate what needs to be done

Calm under pressure – you can manage multiple tasks without losing quality

Team-oriented – you support others and contribute to a positive culture

Experience in real estate, property management, or NDIS administration is beneficial but not essential

About us

Certainty Property is one of Australia's fastest-growing national property management networks, supporting investors, tenants, and buyers agents across every major state. We operate with a high-performance culture, clear communication standards, and a commitment to delivering an exceptional experience for every client.