Administrative Assistant

Coastal Coverings; Smithfield; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Friendly team environment

Opportunities to learn and grow

Competitive salary based on experience

Job summary

Coastal Coverings in Cairns, QLD is seeking an organised Administration & Customer Service Coordinator to join our team. This is a full-time role handling customer enquiries, processing invoices and work orders, scheduling jobs, and liaising with suppliers to keep operations running smoothly.

You will manage records, support accounts administration, coordinate deliveries and subcontractors, and provide general office support to the management team.

Qualifications

• Previous administration or office coordination experience.
• Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy.
• Experience with Microsoft Office.
• The ability to prioritise multiple tasks and work well under pressure.
• A positive attitude and a strong customer service focus.

Responsibilities

• Managing customer enquiries via phone, email and in person.
• Preparing quotations, invoices and work orders.
• Scheduling jobs and coordinating with the production team.
• Ordering materials and liaising with suppliers.
• Following up customer enquiries, approvals and outstanding invoices.
• Assisting with accounts administration, including payments and reconciliations.
• Maintaining customer records and job documentation.
• Coordinating deliveries, freight and subcontractors where required.
• General office administration and supporting the management team.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Prioritisation

Positive attitude

Customer service focus

Tools

Xero

Microsoft Office

Job description

Administration & Customer Service Coordinator

Location: Cairns, QLD

Position: Full-Time

Coastal Coverings is seeking an organised and motivated Administration & Customer Service Coordinator to join our team.

This is a varied role suited to someone who enjoys working in a fast-paced environment, has excellent communication skills, and takes pride in keeping things organised. You'll be the first point of contact for many of our customers while supporting the day-to-day operations of the business.

About the Role

Your responsibilities will include:

• Managing customer enquiries via phone, email and in person.


• Preparing quotations, invoices and work orders.


• Scheduling jobs and coordinating with the production team.


• Ordering materials and liaising with suppliers.


• Following up customer enquiries, approvals and outstanding invoices.


• Assisting with accounts administration, including payments and reconciliations.


• Maintaining customer records and job documentation.


• Coordinating deliveries, freight and subcontractors where required.


• General office administration and supporting the management team.

Skills & Experience

The ideal candidate will have:

• Previous administration or office coordination experience.


• Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.


• Excellent written and verbal communication skills.


• Strong organisational and time management abilities.


• High attention to detail and accuracy.


• Experience with Microsoft Office.


• The ability to prioritise multiple tasks and work well under pressure.


• A positive attitude and a strong customer service focus.

What We Offer

• A friendly and supportive team environment.


• A diverse role with no two days the same.


• Opportunities to learn and grow within the business.


• Competitive salary based on experience.

If you're organised, proactive and enjoy working with people while keeping a busy office running smoothly, we'd love to hear from you.