Administrative & Customer Success Coordinator

Coastal Coverings; Smithfield; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Friendly team environment

Opportunities to learn and grow

Competitive salary based on experience

Job summary

Coastal Coverings in Cairns, QLD is seeking an organised Administration & Customer Service Coordinator to join our team. This is a full-time role handling customer enquiries, processing invoices and work orders, scheduling jobs, and liaising with suppliers to keep operations running smoothly.

You will manage records, support accounts administration, coordinate deliveries and subcontractors, and provide general office support to the management team.

Qualifications

• Previous administration or office coordination experience.
• Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• High attention to detail and accuracy.
• Experience with Microsoft Office.
• The ability to prioritise multiple tasks and work well under pressure.
• A positive attitude and a strong customer service focus.

Responsibilities

• Managing customer enquiries via phone, email and in person.
• Preparing quotations, invoices and work orders.
• Scheduling jobs and coordinating with the production team.
• Ordering materials and liaising with suppliers.
• Following up customer enquiries, approvals and outstanding invoices.
• Assisting with accounts administration, including payments and reconciliations.
• Maintaining customer records and job documentation.
• Coordinating deliveries, freight and subcontractors where required.
• General office administration and supporting the management team.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Prioritisation

Positive attitude

Customer service focus

Tools

Xero

Microsoft Office

Job description

Coastal Coverings in Cairns, QLD is seeking an organised Administration & Customer Service Coordinator to join our team. This is a full-time role handling customer enquiries, processing invoices and work orders, scheduling jobs, and liaising with suppliers to keep operations running smoothly.

You will manage records, support accounts administration, coordinate deliveries and subcontractors, and provide general office support to the management team.