Guest Service Assistant - Housekeeping

Mater Group; City of Brisbane; On-site; AUD 44,000 - 48,000; Full time

Benefits offered by this job

Not-for-profit salary packaging up to

Job summary

Mater Private Hospital Brisbane is seeking a casual Guest Service Assistant – Housekeeping to help maintain a safe, welcoming and hygienic hospital environment, where your work supports patient care and comfort daily.

You will perform cleaning across wards and clinical areas, follow infection-control procedures, and comply with PPE guidelines while working within a 24-hour rotating roster and collaborating with patients and staff.

Qualifications

• Experience in healthcare or hotel settings is desirable.
• Willingness to complete mandatory training and follow policies.
• High attention to detail with focus on cleanliness and infection control.

Responsibilities

• Deliver high-quality cleaning services across patient wards, clinical, surgical and emergency areas.
• Maintain hygiene and infection control standards, including high-touch point cleaning.
• Use cleaning equipment, chemicals and PPE safely and in line with procedures.
• Respond to changing priorities and support operational demands.
• Communicate respectfully with patients, families and colleagues.

Education

Certificate III in Cleaning Operations

Job description

Mater Private Hospital Brisbane has an exciting opportunity for a Guest Service Assistant – Housekeeping to join our team in a casual capacity. This role is essential in supporting a safe, welcoming, and hygienic hospital environment, where your work has a direct impact on patient care, comfort, and experience every day.

Salary range: $32.82 - $35.39 per hour plus 23% casual loadingplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you’ll be doing

In this role, you will play a vital part in maintaining exceptional cleanliness and infection control standards across the hospital, including:

• Delivering high-quality cleaning services across patient wards, clinical, surgical, and emergency areas
• Maintaining best-practice hygiene and infection control standards, including high-touch point cleaning
• Using cleaning equipment, chemicals, and PPE safely and in line with policies and procedures
• Responding positively to changing priorities and supporting operational demands
• Communicating respectfully and compassionately with patients, families, and colleagues
• Contributing to a safe, organised, and professional hospital environment
• The opportunity to train in patient transport, linen and hygiene

About you

You are a reliable and detail-focused team member who takes pride in contributing to patient safety and comfort, and you will bring:

• A strong commitment to customer service, cleanliness, infection control, and workplace safety
• This role requires you to work across a 24-hour rotating roster
• High attention to detail with excellent time management and organisation skills
• The ability to work effectively both independently and as part of a team
• A respectful, compassionate approach when interacting with patients and visitors
• Willingness to complete mandatory training and follow Mater policies and standards
• Previous experience in a healthcare or hotel setting (desirable but not essential)
• Certificate III in Cleaning Operations (desirable but not essential)

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close Sunday 25th October 2026.

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).