Administration Support Officer

Government client (agency undisclosed); Townsville City; On-site; AUD 60,000 - 80,000; Full time

Job summary

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary Queensland Government assignment in Townsville. The role supports daily operations, delivers high-quality customer service, and maintains records using Excel and Ellipse.

You will liaise with internal stakeholders, customers and local suppliers, prepare reports, and help drive continuous improvement while working to KPIs in a fast-paced environment.

Qualifications

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• The ability to work effectively in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• A proactive and team-focused approach.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

Skills

Customer service

Advanced Excel

Microsoft Office

Organisation

Stakeholder engagement

Team collaboration

Tools

Ellipse

Microsoft Office Suite

Job description

DFP Recruitment is seeking an experienced Business Support Officer (AO3 ) for a temporary opportunity with a Queensland Government client based in Townsville This role is ideal for an administration professional who thrives in a fast-paced environment, delivers exceptional customer service, and has strong Excel and general administrative capabilities.

About the Role

As a Business Support Officer, you will play a key role in supporting daily operations and ensuring the efficient delivery of administrative services. You will liaise with internal stakeholders, customers, and local suppliers while maintaining high standards of accuracy and professionalism.

Key Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

About You

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• The ability to work effectively in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• A proactive and team-focused approach.

Mandatory Requirement

• Current unrestricted driver's licence.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [e-mail] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/legal_documents/privacy_policy. Do not submit any sensitive personal information in your resume.