Business Support & Admin Specialist (Excel Expert)

Government client (agency undisclosed); Townsville City; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary Queensland Government assignment in Townsville. The role supports daily operations, delivers high-quality customer service, and maintains records using Excel and Ellipse.

You will liaise with internal stakeholders, customers and local suppliers, prepare reports, and help drive continuous improvement while working to KPIs in a fast-paced environment.

Qualifications

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• The ability to work effectively in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• A proactive and team-focused approach.

Responsabilités

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

Connaissances

Customer service

Advanced Excel

Microsoft Office

Organisation

Stakeholder engagement

Team collaboration

Outils

Ellipse

Microsoft Office Suite

Description du poste

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary Queensland Government assignment in Townsville. The role supports daily operations, delivers high-quality customer service, and maintains records using Excel and Ellipse.

You will liaise with internal stakeholders, customers and local suppliers, prepare reports, and help drive continuous improvement while working to KPIs in a fast-paced environment.