Dynamic Admin & Stakeholder Support Officer

DFP Recruitment; Townsville City; On-site; AUD 60,000 - 70,000; Full time

Job summary

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary placement with a Queensland Government client in Townsville. The role focuses on efficient administration, high-quality customer service, and strong Excel skills.

You will liaise with internal stakeholders, manage correspondence, maintain records in Ellipse, and support senior staff. A current driver's licence is mandatory, and the role requires accuracy, teamwork, and the ability to perform well in a

Qualifications

• Strong administration and customer service experience.
• Advanced proficiency in Microsoft Excel and MS Office.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work in a high-volume, fast-paced environment.
• Strong communication and stakeholder engagement skills.
• Proactive and team-focused approach.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Manage incoming and outgoing correspondence, emails, and telephone enquiries within required timeframes.
• Maintain accurate records and update information systems including Microsoft Office and Ellipse.
• Prepare and compile reports, documents, procedures, manuals, registers, and other business records.
• Assist with general administrative functions and support senior staff as required.
• Build effective relationships with stakeholders and local suppliers to support service delivery.
• Contribute positively to a collaborative team culture and continuous improvement initiatives.
• Work within established KPIs and performance measures.

Skills

Administration

Customer service

Microsoft Excel

MS Office Suite

Organisation

Time management

Stakeholder engagement

Tools

Ellipse

Microsoft Office

Job description

DFP Recruitment is seeking an experienced Business Support Officer (AO3) for a temporary placement with a Queensland Government client in Townsville. The role focuses on efficient administration, high-quality customer service, and strong Excel skills.

You will liaise with internal stakeholders, manage correspondence, maintain records in Ellipse, and support senior staff. A current driver's licence is mandatory, and the role requires accuracy, teamwork, and the ability to perform well in a