Office Manager (NDIS)

Collaborative Support Network; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Snacks provided

Job summary

Collaborative Support Network in Sydney is seeking an Office Manager (NDIS Services) to lead administrative functions for SIL participants and ensure governance, safety and compliance. You will handle communications, scheduling, participant files and incident management, working with a multidisciplinary team to support quality service delivery.

The role requires NDIS/SIL experience, strong written communication and the ability to manage confidential information, with a supportive, team-oriented

Qualifications

• NDIS/SIL related administrative requirements.
• Excellent written communication and confidentiality.
• Ability to work autonomously and within a team.

Responsibilities

• Manage communication channels, triage inboxes and draft professional correspondence for timely responses
• Coordinate meetings, prepare agendas, facilitate minutes and follow up on action items
• Maintain participant files, risk assessments and behaviour support documentation to ensure audit-readiness
• Review, quality-check and submit incident reports; escalate reportable incidents to the NDIS Commission
• Support SIL participant administration, DCJ monthly reporting and panel meeting preparation
• Oversee office systems, compliance registers and documentation across the organisation

Skills

NDIS experience

Disability sector knowledge

Stakeholder engagement

Tools

Microsoft Office

Job description

An exciting opportunity exists for an Office Manager (NDIS Services) at Collaborative Support Network, an NDIS service provider committed to delivering quality, person-centred support to our SIL participants. Our focus is on safety, compliance and service excellence, supported by a dedicated team passionate about making a difference.

Why Join Us

• Meaningful, rewarding work in a growing industry
• Professional development and diverse career pathways
• Job security with flexible work options available
• Close proximity to Parramatta train station
• Fantastic working environment - snacks provided!

Responsibilities

Manage communication channels, triage inboxes and draft professional correspondence for timely responses

Coordinate meetings, prepare agendas, facilitate minutes and follow up on action items

Maintain participant files, risk assessments and behaviour support documentation to ensure audit-readiness

Review, quality-check and submit incident reports; escal... reportable incidents to the NDIS Commission

Support SIL participant administration, DCJ monthly reporting and panel meeting preparation

Oversee office systems, compliance registers and documentation across the organisation

Requirements

Experience in NDIS, SIL, disability or community services

Strong understanding of NDIS Commission requirements, including incident management and reportable incidents

Proficient in Microsoft Office (Outlook, Word, Excel) and able to work autonomously and as part of a team

Excellent written communication and professional email etiquette

High attention to detail, strong organisational skills and ability to manage confidential information

Confident engaging with multiple stakeholders (participants, families, coordinators, clinicians)