Client Care Representative

Allen Care Services; Toowoomba Regional; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Allen Care Services in Queensland is seeking an experienced Client Care Coordinator to coordinate high-quality, person-centred supports for NDIS participants. Reporting to the Operations Manager, you will work with participants, families, Support Workers, and professionals to ensure services are safe, consistent and aligned with each participant’s goals.

The role requires strong organisation, the ability to manage competing priorities, and a compassionate, confidential approach.

Qualifications

• Experience in case management, disability services or similar.
• Strong knowledge of the NDIS, participant plans and funding.
• Experience coordinating supports with families, guardians and professionals.
• Strong leadership and stakeholder-management skills.
• Excellent organization and written communication.

Responsabilités

• Coordinate supports for allocated NDIS participants in line with their goals, plans, needs and funded supports.
• Manage participant intake and onboarding, including assessments, meet-and-greets and collection of relevant information.
• Develop, implement and review individualized support plans and Rosters of Care.
• Coordinate Supported Independent Living intake and assist with Service Agreements.
• Monitor participant progress, changing needs, risks and service outcomes.
• Coordinate participant reviews, case conferences, team meetings and stakeholder communication.
• Guide Support Workers to deliver safe, consistent and person-centered supports.
• Respond appropriately to incidents, complaints, safeguarding concerns and changes in participant circumstances.
• Maintain accurate, timely and confidential case notes, reports and participant records.
• Ensure services meet NDIS requirements, organizational policies, procedures and relevant legislation.

Connaissances

Leadership

Communication

Problem-solving

Stakeholder management

Time management

Attention to detail

Written communication

Confidentiality

Formation

Certificate IV or equivalent (Community Services/Disability/Individual Support/etc.)

Description du poste

Reporting to the Operations Manager, we are seeking an experienced and compassionate Client Care Coordinator to coordinate high-quality, person-centred supports for NDIS participants.

This key role works closely with participants, families, Support Workers, Support Coordinators, allied health professionals and other service providers to ensure supports are safe, consistent and aligned with each participant’s goals, needs, rights and preferences.

You will oversee participant intake, support planning, service coordination, SIL-related processes, staff guidance, reviews, risk management and ongoing service improvement. This position suits a highly organised professional who can confidently manage competing priorities while building respectful relationships and maintaining accurate documentation.

Key Responsibilities

• Coordinate supports for allocated NDIS participants in line with their goals, plans, needs and funded supports.
• Manage participant intake and onboarding, including assessments, meet-and-greets and collection of relevant information.
• Develop, implement and review individualized support plans and Rosters of Care.
• Coordinate Supported Independent Living intake and assist with Service Agreements.
• Monitor participant progress, changing needs, risks and service outcomes.
• Coordinate participant reviews, case conferences, team meetings and stakeholder communication.
• Guide Support Workers to deliver safe, consistent and person-centered supports.
• Respond appropriately to incidents, complaints, safeguarding concerns and changes in participant circumstances.
• Maintain accurate, timely and confidential case notes, reports and participant records.
• Ensure services meet NDIS requirements, organizational policies, procedures and relevant legislation.

Solve complex and unfamiliar problems

About You

• Previous experience in case management, disability services, community services, support coordination or a similar role.
• Extensive knowledge of the NDIS, participant plans, funding and person-centered practice.
• Experience coordinating supports and working with families, guardians, Support Workers and external professionals.
• Strong leadership, communication, problem-solving and stakeholder-management skills.
• Excellent organization, time management, written communication and attention to detail.
• Ability to manage sensitive information professionally and maintain confidentiality.
• A respectful, reliable, compassionate and approachable manner.
• Experience in SIL, supported accommodation or complex support environments is highly regarded.

Essential Requirements

• Certificate IV or equivalent qualification in Community Services, Disability, Individual Support, Social Work, Case Management, Mental Health, Allied Health or a related field, or equivalent sector experience.
• Current NDIS Worker Screening clearance.
• Current Blue Card and Yellow Card, where applicable.
• Current First Aid and CPR certification.
• Valid Australian driver’s licence.
• Access to a reliable vehicle with comprehensive insurance.
• Willingness to complete required training and ongoing professional development.

Why Join Us?

• Make a meaningful difference in the lives of NDIS participants.
• Work in a collaborative, participant-focused environment.
• Use your coordination and leadership skills to improve service quality and continuity of care.
• Access opportunities for professional development and continuous learning.