Administration Scheduling Officer

Service Stream; Perth; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Service Stream’s TechSafe division in Welshpool WA is seeking an Administration Scheduling Officer on a Permanent Full-Time basis. You will support contract administration by allocating and dispatching work to field teams, handling calls and queries, and ensuring KPIs are met.

The role reports to the Operations Manager and focuses on renewable energy contracts. Experience in office environments and scheduling of work packs is desirable.

Qualifications

• Excellent customer service required.
• High attention to detail essential.
• Strong written and verbal communication skills.
• Ability to work autonomously and as part of a team.
• Excellent organisational and time management skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Ability to handle sensitive information discreetly.
• Willingness to own the job until completion.
• Desirable: experience in an office environment and scheduling of work packs.

Responsibilities

• Allocate, dispatch and redistribute work to field staff to ensure smooth delivery of services.
• Handle inbound reception calls and queries.
• Work to pre-determined KPIs and report on progress.
• Liaise with field resources and provide scheduling support.
• Deliver excellent customer service to ensure satisfaction.
• Assist with billing and invoicing administration.

Job description

Primary Location

WA - Welshpool

Job Description Summary

A rare and exciting opportunity to join TechSafe’s National division, working closely with the wider administration team to provide contract support.

About the Role

Service Stream’s TechSafe division are currently seeking an Administration Scheduling Officer to join our team on a Permanent Full-Time basis, based in Welshpool WA. Reporting directly to the Operations Manager, you will be responsible for performing administrative duties to support TechSafe’s contracts which includes duties dedicated to our renewable energies sector.

Nature of position: Permanent, Full Time Role

Location: Welshpool, WA

Reporting Line: Operations Manager

Key Responsibilities & Duties

• Ensure the smooth delivery of administrative duties including allocating, dispatching and redistributing work to the field
• Provide assistance with inbound reception calls and queries
• Understand and manage all work to pre-determined KPIs
• Liaise and provide support to field resources
• Provide excellent customer service ensuring maximum customer satisfaction
• Administration duties linked to billing and invoicing

This opportunity will suit a highly motivated and outcome driven individual who has a passion for delivering positive client outcomes, and a knack for effective stakeholder engagement.

About You

To be successful in this role you will have the following qualifications, skills and experience:

Essential

• Great customer service
• High attention to detail
• Sound written and verbal communications skills
• Ability to work autonomously and collaboratively as part of a team
• Excellent organisational and time management skills
• Competencies in MS Office products Word, Excel and Outlook
• Ability to work discretely with sensitive and confidential information
• Positive, proactive and professional approach and willingness to “own the job” until completion
• Desirable
• Experience in an office environment
• Experience with allocation and scheduling of work packs

Why Work For Us?

TechSafe are Australia’s largest electrical compliance and inspections business supporting Government Departments and Regulators nationally. Service Stream and TechSafe are forever changing, growing and adapting to ensure we remain a leading services provider within the Utilities and Telecommunications industries - providing new challenges and development opportunities for our teams. We value our employees and their success.

• Benefits of joining us:
• Established performance and reputation
• Focus on reward and recognition
• Supportive team environment

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

Service Stream is committed to building a workplace culture that values diversity and inclusion.

We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

Service Stream are a signatory to the Veterans Employment Commitment.

We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.

Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Administration