Customer Service Officer - Waste

City of Ryde

Sydney

Hybrid

AUD 73,000 - 86,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work arrangements

Rostered day off approximately every 3

Professional development and career增长

18 weeks paid parental leave

Long Service Leave after 5 years

Fitness and wellbeing programs

Job summary

The City of Ryde is seeking a Customer Service Officer - Waste to support the introduction of the FOGO service. You will be the first point of contact for residents, handling inquiries, processing requests and supporting waste and resource recovery programs.

You will engage with the community and work across channels to deliver timely, accurate information. You will collaborate with the Resource Recovery team, contribute to service improvements, and maintain precise records.

Qualifications

Experience delivering excellent customer service in a telephone, face-to-face or customer contact environment.
Strong written and verbal communication skills.
The ability to explain complex information in a clear and easy-to-understand way.
Sound problem-solving and analytical skills.
Confidence using computer systems and technology to manage enquiries and customer requests.
A professional, positive and empathetic approach when dealing with customers.
The ability to work both independently and collaboratively within a team environment.
Strong organisational skills and the ability to manage competing priorities.

Responsibilities

Deliver high-quality customer service across a range of channels including phone, email and face-to-face interactions.
Assist residents with waste and recycling enquiries, process service requests, prepare quotes and invoices, support contract administration activities.
Help ensure Council's waste services meet community expectations.
Work closely with the Resource Recovery team and contribute to service improvements.
Maintain accurate records and represent Council at community events and engagement activities.

Skills

Customer service

Verbal communication

Written communication

Complex information explanation

Problem solving

Computer literacy

Empathy

Teamwork

Organisational skills

Adaptability

Tools

CRM systems

Office software

Job description

Council of the City of Ryde – Macquarie Park NSW

Are you passionate about customer service and making a positive impact in your community? Join the City of Ryde and play an important role in supporting the introduction of our new Food Organics Garden Organics (FOGO) service.

This is a fantastic opportunity for a customer-focused professional who enjoys helping people, solving problems and working in a fast-paced environment. You'll be the first point of contact for residents and customers, providing advice, resolving enquiries and supporting essential waste and resource recovery services across the community.

What you'll be doing

As a Customer Service Officer - Waste, you'll deliver high-quality customer service across a range of channels including phone, email and face-to-face interactions. You'll assist residents with waste and recycling enquiries, process service requests, prepare quotes and invoices, support contract administration activities and help ensure Council's waste services meet community expectations.

You'll also work closely with the Resource Recovery team, contribute to service improvements, maintain accurate records and represent Council at community events and engagement activities.

About you

We're looking for someone who genuinely enjoys helping customers and can communicate clearly and confidently with people from all backgrounds.

To be successful in this role, you'll have:

Experience delivering excellent customer service in a telephone, face-to-face or customer contact environment.
Strong written and verbal communication skills.
The ability to explain complex information in a clear and easy-to-understand way.
Sound problem-solving and analytical skills.
Confidence using computer systems and technology to manage enquiries and customer requests.
A professional, positive and empathetic approach when dealing with customers.
The ability to work both independently and collaboratively within a team environment.
Strong organisational skills and the ability to manage competing priorities.

What will make you stand out

We'll be particularly interested in candidates who have experience in local government, high-volume contact centres, waste or environmental services, or who can speak a second language that reflects the diversity of the Ryde community.

At the City of Ryde, you'll be part of a supportive team delivering services that make a real difference to our residents every day. This role offers variety, community engagement and the opportunity to contribute to an exciting period of change as Council rolls out its FOGO service across the city.

If you're a customer-focused professional looking for a rewarding role where no two days are the same, we'd love to hear from you.

What's in It for You?

At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy:

Hybrid work arrangements and flexible working hours
Rostered day off approximately every 3 weeks
Exposure to a wide variety of development applications and complex planning matters
Professional development, mentoring and career growth opportunities
Opportunities to contribute to continuous improvement and innovation projects
A collaborative team environment that supports learning and knowledge sharing
18 weeks paid parental leave
Access to Long Service Leave after 5 years
3 additional leave days over the Christmas period
Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks
Annual performance reviews and Award salary increases