Customer Service Officer - Waste

City of Ryde; Ryde; Hybrid; AUD 73,000 - 86,000; Full time

Benefits offered by this job

Hybrid work arrangements

Rostered day off

Professional development

18 weeks paid parental leave

Long Service Leave after 5 years

Annual performance reviews

Health and wellbeing programs

Award salary increases

Job summary

City of Ryde is seeking a Customer Service Officer - Waste to deliver high-quality customer service across multiple channels and support waste and recycling enquiries for our community. You will process service requests, assist with quotes and invoices, and help ensure waste services meet community expectations.

You’ll collaborate with the Resource Recovery team, maintain records, and participate in community events as part of a dynamic council team during the exciting FOGO rollout.

Qualifications

• Experience delivering excellent customer service in a telephone, face-to-face or customer contact environment.
• Strong written and verbal communication skills.
• The ability to explain complex information in a clear and easy-to-understand way.
• Sound problem-solving and analytical skills.
• Confidence using computer systems and technology to manage enquiries and customer requests.
• A professional, positive and empathetic approach when dealing with customers.
• The ability to work both independently and collaboratively within a team environment.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Deliver high-quality customer service across phone, email and face-to-face interactions.
• Assist residents with waste and recycling enquiries and process service requests.
• Prepare quotes and invoices and support contract administration activities.
• Help ensure Council's waste services meet community expectations.
• Work with the Resource Recovery team and represent Council at events and engagement activities.

Skills

Customer service

Communication

Problem solving

Computer literacy

Teamwork

Organisation

Job description

Are you passionate about customer service and making a positive impact in your community? Join the City of Ryde and play an important role in supporting the introduction of our new Food Organics Garden Organics (FOGO) service.

• 12 month contract

This is a fantastic opportunity for a customer-focused professional who enjoys helping people, solving problems and working in a fast-paced environment. You'll be the first point of contact for residents and customers, providing advice, resolving enquiries and supporting essential waste and resource recovery services across the community.

What you'll be doing

As a Customer Service Officer - Waste, you'll deliver high-quality customer service across a range of channels including phone, email and face-to-face interactions. You'll assist residents with waste and recycling enquiries, process service requests, prepare quotes and invoices, support contract administration activities and help ensure Council's waste services meet community expectations.

You’ll also work closely with the Resource Recovery team, contribute to service improvements, maintain accurate records and represent Council at community events and engagement activities.

About you

We're looking for someone who genuinely enjoys helping customers and can communicate clearly and confidently with people from all backgrounds.

To be successful in this role, you'll have:

• Experience delivering excellent customer service in a telephone, face-to-face or customer contact environment.
• Strong written and verbal communication skills.
• The ability to explain complex information in a clear and easy-to-understand way.
• Sound problem-solving and analytical skills.
• Confidence using computer systems and technology to manage enquiries and customer requests.
• A professional, positive and empathetic approach when dealing with customers.
• The ability to work both independently and collaboratively within a team environment.
• Strong organisational skills and the ability to manage competing priorities.

What will make you stand out

We'll be particularly interested in candidates who have experience in local government, high-volume contact centres, waste or environmental services, or who can speak a second language that reflects the diversity of the Ryde community.

At the City of Ryde, you'll be part of a supportive team delivering services that make a real difference to our residents every day. This role offers variety, community engagement and the opportunity to contribute to an exciting period of change as Council rolls out its FOGO service across the city.

If you're a customer-focused professional looking for a rewarding role where no two days are the same, we'd love to hear from you.

What's in It for You?

At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy:

• Hybrid work arrangements and flexible working hours
• Rostered day off approximately every 3 weeks
• Exposure to a wide variety of development applications and complex planning matters
• Professional development, mentoring and career growth opportunities
• Opportunities to contribute to continuous improvement and innovation projects
• A collaborative team environment that supports learning and knowledge sharing
• 18 weeks paid parental leave
• Access to Long Service Leave after 5 years
• 3 additional leave days over the Christmas period
• Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks
• Annual performance reviews and Award salary increases

Your commencing salary will range from $73,267 - $86,089.81 plus superannuation, depending on your skills, qualifications and experience.

Want to Know More?

For a confidential discussion about the role, contact Adam Hamawi on 9952 8131.

Applications close: Wednesday 4thNovember 2026 at 11:30pm.

City of Ryde is committed to Equal Employment and Child Safety