Team Member – Flexible Shifts, Training & Perks

Grill'D; Sydney; Hybrid; AUD 73,000 - 86,000; Full time

Benefits offered by this job

Hybrid work arrangement

Rostered day off approx every 3 weeks

18 weeks paid parental leave

Long Service Leave after 5 years

Annual salary reviews

Job summary

City of Ryde is seeking a Customer Service Officer - Waste to deliver high‑quality service across phone, email and face‑to‑face interactions. You will assist residents with waste and recycling enquiries, process service requests and support contract administration.

This role with the Resource Recovery team involves contributing to service improvements, maintaining records, and representing Council at community events.

Qualifications

• Experience delivering excellent customer service in a telephone, face-to-face or customer contact environment.
• Strong written and verbal communication skills.
• The ability to explain complex information in a clear and easy-to-understand way.
• Sound problem-solving and analytical skills.
• Confidence using computer systems and technology to manage enquiries and customer requests.
• A professional, positive and empathetic approach when dealing with customers.
• The ability to work both independently and collaboratively within a team environment.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Deliver high-quality customer service across channels including phone, email and face-to-face interactions.
• Assist residents with waste and recycling enquiries, process service requests, prepare quotes and invoices, support contract administration activities.
• Help ensure Council's waste services meet community expectations.
• Work closely with the Resource Recovery team and contribute to service improvements.
• Maintain accurate records and represent Council at community events and engagement activities.

Skills

Customer service

Communication skills

Problem solving

Analytical skills

Teamwork

Organisation

Job description

Customer Service Officer - Waste

Are you passionate about customer service and making a positive impact in your community? Join the City of Ryde and play an important role in supporting the introduction of our new Food Organics Garden Organics (FOGO) service.

• 12 month contract

This is a fantastic opportunity for a customer-focused professional who enjoys helping people, solving problems and working in a fast‑paced environment. You'll be the first point of contact for residents and customers, providing advice, resolving enquiries and supporting essential waste and resource recovery services across the community.

What you'll be doing

As a Customer Service Officer - Waste, you'll deliver high‑quality customer service across a range of channels including phone, email and face‑to‑face interactions. You'll assist residents with waste and recycling enquiries, process service requests, prepare quotes and invoices, support contract administration activities and help ensure Council's waste services meet community expectations.

You’ll also work closely with the Resource Recovery team, contribute to service improvements, maintain accurate records and represent Council at community events and engagement activities.

About you

We're looking for someone who genuinely enjoys helping customers and can communicate clearly and confidently with people from all backgrounds.

To be successful in this role, you'll have:

• Experience delivering excellent customer service in a telephone, face‑to‑face or customer contact environment.
• Strong written and verbal communication skills.
• The ability to explain complex information in a clear and easy‑to‑understand way.
• Sound problem‑solving and analytical skills.
• Confidence using computer systems and technology to manage enquiries and customer requests.
• A professional, positive and empathetic approach when dealing with customers.
• The ability to work both independently and collaboratively within a team environment.
• Strong organisational skills and the ability to manage competing priorities.

What will make you stand out

We'll be particularly interested in candidates who have experience in local government, high‑volume contact centres, waste or environmental services, or who can speak a second language that reflects the diversity of the Ryde community.

What's in It for You?

At City of Ryde, we believe great people deserve great support. In addition to a competitive salary, you'll enjoy:

• Hybrid work arrangements and flexible working hours
• Rostered day off approximately every 3 weeks
• Exposure to a wide variety of development applications and complex planning matters
• Professional development, mentoring and career growth opportunities
• Opportunities to contribute to continuous improvement and innovation projects
• A collaborative team environment that supports learning and knowledge sharing
• 18 weeks paid parental leave
• Access to Long Service Leave after 5 years
• 3 additional leave days over the Christmas period
• Health and wellbeing programs including Fitness Passport, flu vaccinations and skin checks
• Annual performance reviews and Award salary increases

Your commencing salary will range from $73,267 - $86,089.81 plus superannuation, depending on your skills, qualifications and experience.

How to Apply

Apply online by answering the application questions and attaching your resume. Your responses, together with your resume, will be used to assess your suitability for interview.

Want to Know More?

For a confidential discussion about the role, contact Adam Hamawi.

Applications close: Wednesday 4th November 2026 at 11:30pm.

City of Ryde is committed to Equal Employment and Child Safety.