Administration Officer - Workforce Rostering

Lutheran Services; Biloela; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Salary Packaging Benefits

Discounts on Health Cover, Energy, and

Staff discounts & benefits

Job summary

Lutheran Services is seeking an Administration Officer – Workforce in Queensland. You will help ensure the right people are in the right place at the right time to deliver person-centred care in aged care services.

The role involves roster coordination, managing staff availability, and generating workforce reports to monitor overtime and costs. A 0.8 FTE, Monday–Friday(9am–3pm) position at Wahroonga Aged Care, Biloela offers supportive teamwork and staff discounts.

Qualifications

• Experience in rostering, workforce coordination, scheduling or a similar administration role.
• Strong organisation and problem-solving skills, with great attention to detail.
• Confident communication and relationship-building skills, with a friendly and helpful approach.
• An understanding of awards, workplace legislation and workforce compliance requirements.
• Experience with rostering systems such as Humanforce and confidence using Microsoft Office, particularly Excel, Word and Outlook.

Responsibilities

• Coordinate accurate and efficient staff rosters that meet resident needs, operational requirements and workforce compliance.
• Manage staff availability, leave, shift changes and unplanned absences, responding quickly when workforce needs change.
• Monitor staffing levels and help solve coverage challenges to keep services running smoothly.
• Prepare workforce reports and support the Service Manager to monitor overtime, labour costs, workforce utilisation and agency use.
• Coordinate mandatory training, performance reviews and other workforce compliance activities.
• Be a helpful first point of contact for roster and workforce enquiries, while supporting recruitment and onboarding when needed.

Skills

Rostering

Workforce coordination

Scheduling

Administration

Excel

Word

Outlook

Education

Certificate IV in Human Resources or Business Administration

Tools

Humanforce

Microsoft Office

Job description

Administration Officer - Workforce Rostering

Job No:WAHAOW2624479

Administration Officer – Workforce

Employment Type: 0.8 FTE | Monday to Friday 9am - 3pm

Location: Wahroonga Aged Care, Biloela
Salary: $31.46 p/hr + Superannuation + Salary Packaging + Access to staff discounts & benefits

Join a friendly, supportive team where good workforce planning makes a real difference. As our Administration Officer – Workforce, you’ll help make sure our teams have the right people, in the right place, at the right time so they can focus on delivering great, person-centred care.

What You'll Do:

• Coordinate accurate and efficient staff rosters that meet resident needs, operational requirements and workforce compliance.
• Manage staff availability, leave, shift changes and unplanned absences, responding quickly when workforce needs change.
• Monitor staffing levels and help solve coverage challenges to keep services running smoothly.
• Prepare workforce reports and support the Service Manager to monitor overtime, labour costs, workforce utilisation and agency use.
• Coordinate mandatory training, performance reviews and other workforce compliance activities.
• Be a helpful first point of contact for roster and workforce enquiries, while supporting recruitment and onboarding when needed.

What You’ll Bring:

• Experience in rostering, workforce coordination, scheduling or a similar administration role.
• Strong organisation and problem-solving skills, with great attention to detail.
• Confident communication and relationship-building skills, with a friendly and helpful approach.
• An understanding of awards, workplace legislation and workforce compliance requirements.
• Experience with rostering systems such as Humanforce and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• A Certificate IV in Human Resources or Business Administration is highly regarded, along with the ability to obtain and maintain relevant worker screening requirements.

Why You’ll Love Working With Us:

We want our people to feel supported, valued and able to do their best work. Alongside a welcoming team and purpose-driven environment, you’ll have access to:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

About Us

Lutheran Services is one of Queensland’s longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, we continue to offer a broad range of services including aged care, retirement living, home care, disability, youth and family, mental health, and domestic violence support.

With our 2025–2030 Strategic Plan, we’re building on our reputation for leading aged care and community services by growing with purpose – creating great places to work and live through adaptable, high-quality environments that meet the evolving needs of residents, clients and staff.

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people but families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.