Administration Officer - Workforce Rostering

Lutheran Services Australia; Biloela; On-site; AUD 36,000 - 51,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Employee Assistance Program

Fitness Passport

Ongoing Training & Development

Discounts: Health Cover

Discounts: Energy

Discounts: Holidays

Job summary

Lutheran Services Australia is seeking an Administration Officer - Workforce to join Wahroonga Aged Care, Biloela. 0.8 FTE, Mon-Fri 9am-3pm, location Wahroonga Aged Care, Biloela.

You will help ensure the right people are in the right place, at the right time to deliver person-centred care. You will coordinate rosters, manage staff availability and leave, monitor staffing levels and prepare workforce reports.

Qualifications

• Experience in rostering, workforce coordination, scheduling or a similar administration role.
• Strong organisation and problem-solving skills, with great attention to detail.
• Confident communication and relationship-building skills, with a friendly and helpful approach.
• An understanding of awards, workplace legislation and workforce compliance requirements.
• Experience with rostering systems such as Humanforce and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• A Certificate IV in Human Resources or Business Administration is highly regarded, along with the ability to obtain and maintain relevant worker screening requirements.

Responsibilities

• Coordinate accurate and efficient staff rosters that meet resident needs, operational requirements and workforce compliance.
• Manage staff availability, leave, shift changes and unplanned absences, responding quickly when workforce needs change.
• Monitor staffing levels and help solve coverage challenges to keep services running smoothly.
• Prepare workforce reports and support the Service Manager to monitor overtime, labour costs, workforce utilisation and agency use.
• Coordinate mandatory training, performance reviews and other workforce compliance activities.
• Be a helpful first point of contact for roster and workforce enquiries, while supporting recruitment and onboarding when needed.

Skills

Rostering

Workforce coordination

Scheduling

Microsoft Office

Education

Certificate IV in Human Resources or Business Administration

Tools

Humanforce

Excel

Word

Outlook

Job description

Administration Officer - Workforce

Location: Wahroonga Aged Care, Biloela

Salary: $31.46 p/hr + Superannuation + Salary Packaging + Access to staff discounts & benefits

Join a friendly, supportive team where good workforce planning makes a real difference. As our

Administration Officer - Workforce

Employment Type: 0.8 FTE | Monday to Friday 9am - 3pm

Location: Wahroonga Aged Care, Biloela

Salary: $31.46 p/hr + Superannuation + Salary Packaging + Access to staff discounts & benefits

Join a friendly, supportive team where good workforce planning makes a real difference. As our Administration Officer - Workforce, you’ll help make sure our teams have the right people, in the right place, at the right time so they can focus on delivering great, person-centred care.

What You'll Do

If you enjoy bringing order to a busy environment, solving problems and working closely with people, you’ll feel right at home. You’ll play a hands‑on role in keeping our workforce organised, supported and ready to deliver great care.

• Coordinate accurate and efficient staff rosters that meet resident needs, operational requirements and workforce compliance.
• Manage staff availability, leave, shift changes and unplanned absences, responding quickly when workforce needs change.
• Monitor staffing levels and help solve coverage challenges to keep services running smoothly.
• Prepare workforce reports and support the Service Manager to monitor overtime, labour costs, workforce utilisation and agency use.
• Coordinate mandatory training, performance reviews and other workforce compliance activities.
• Be a helpful first point of contact for roster and workforce enquiries, while supporting recruitment and onboarding when needed.

What You'll Bring

You’ll be organised, approachable and confident juggling competing priorities. Just as importantly, you’ll enjoy being part of a team that values integrity, innovation, empowerment and kindness in how we work with each other and the people we support.

• Experience in rostering, workforce coordination, scheduling or a similar administration role.
• Strong organisation and problem-solving skills, with great attention to detail.
• Confident communication and relationship-building skills, with a friendly and helpful approach.
• An understanding of awards, workplace legislation and workforce compliance requirements.
• Experience with rostering systems such as Humanforce and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• A Certificate IV in Human Resources or Business Administration is highly regarded, along with the ability to obtain and maintain relevant worker screening requirements.

Why You'll Love Working With Us

We want our people to feel supported, valued and able to do their best work. Alongside a welcoming team and purpose-driven environment, you’ll have access to:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

About Us:

Lutheran Services is one of Queensland's longest-established not-for-profit aged care and community services providers. As we celebrate 90 years of service in 2025, we continue to offer a broad range of services including aged care, retirement living, home care, disability, youth and family, mental health, and domestic violence support.

With our 2025-2030 Strategic Plan, we’re building on our reputation for leading aged care and community services by growing with purpose - creating great places to work and live through adaptable, high-quality environments that meet the evolving needs of residents, clients and staff.