Roster Officer

Anglicare Southern Queensland; Brisbane; Hybrid; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging up to

Not-for-Profit Salary Packaging of up$

2 Days WFH

Modern office location at Eight MilePl

Supportive and collaborative team

Meaningful work delivering care across

Job summary

Anglicare Southern Queensland is expanding its Centralised Rostering Team and seeks Rostering Officers based at Eight Mile Plains to support rostering for care visits and community services across Queensland.

This role operates between 6:00am and 6:00pm with shifts scheduled accordingly; you will manage rosters, ensure compliance with Awards and Enterprise Agreements, and help deliver essential care to over 37,000 Queenslanders each year.

Qualifications

• Experience in a centralised rostering function.
• Understanding of end-to-end rostering processes.
• Experience in fast-paced rostering, workforce coordination, administration or scheduling.
• Excellent attention to detail with data entry accuracy.
• Ability to prioritise and manage deadlines under pressure.
• Strong communication and stakeholder engagement abilities.
• Ability to quickly learn new systems and software platforms.

Responsibilities

• Create and manage roster templates in collaboration with Coordinators.
• Develop and maintain rosters to meet operational requirements and Awards/Enterprise Agreements.
• Allocate shifts fairly considering staff welfare and availability.
• Fill vacant shifts promptly to minimise disruption and control costs.
• Coordinate coverage for planned absences including annual and parental leave.
• Source available employees to cover unplanned absences.
• Review and authorise timesheets daily to support payroll and flag anomalies.
• Liaise with Scheduling Officers and Payroll Advisors to resolve issues.
• Act as the primary point of contact for rostering enquiries.
• Maintain accurate workforce records including availability and leave requests.

Skills

Centralised rostering experience

End-to-end rostering processes

Fast-paced rostering environment

Attention to detail

Prioritisation under pressure

Stakeholder engagement

Learn new systems quickly

Tools

Excel

Word

Outlook

Job description

Anglicare Southern Queensland is embarking on an exciting period of transformation as we prepare to implement Optima, our new rostering and workforce management system, alongside Loop, our new shift and leave management platform.

To support these initiatives we are expanding our Centralised Rostering Team and are seeking Rostering Officers to join our team based at Eight Mile Plains.

As a Rostering Officer, you will play a key role in ensuring the effective delivery of services.

Behind every care visit, every support service and every positive client outcome is a workforce that's in the right place at the right time.

As a Rostering Officer, you'll be at the centre of making that happen.

Your ability to effectively coordinate and manage rosters will help ensure more than 37,000 Queenslanders continue to receive the essential care and support they rely on each year.

This is an opportunity to combine your rostering expertise with meaningful work that makes a genuine difference in people's lives and communities across Queensland.

The Centralised Rostering Team operates between 6:00am and 6:00pm, with rostered shifts scheduled across these operating hours.

What's on Offer?

• $34.6552 per hour
• Not-for-Profit Salary Packaging benefits of up to $18,550 per annum, reducing tax and increasing your take-home pay
• Supportive and collaborative team environment
• Modern office location at Eight Mile Plains
• 2 Days WFH
• Meaningful work supporting the delivery of care and community services across Queensland

What the Role Involves

• In collaboration with Coordinators, create and manage roster templates to ensure effective service delivery.
• Develop and maintain rosters that meet operational requirements while ensuring compliance with relevant Awards and Enterprise Agreements.
• Allocate shifts fairly while considering employee welfare, wellbeing and availability.
• Fill vacant shifts in a timely manner to minimise service disruption and ensure cost-effective service delivery.
• Coordinate coverage for planned absences, including annual leave, parental leave and resignations.
• Source available employees to cover unplanned absences, including sick leave.
• Review and authorise timesheets daily to support accurate payroll processing and elevate any anomalies as required.
• Liaise with Scheduling Officers and Payroll Advisors to resolve system, procedural and compliance issues.
• Act as the primary point of contact for rostering enquiries.
• Maintain accurate workforce records, including employee availability, leave requests, service preferences and other relevant information.

What We're Looking For

• Demonstrated experience working in a centralised rostering function.
• Strong understanding of end-to-end rostering processes.
• Experience in a fast-paced rostering, workforce coordination, administration or scheduling environment.
• Excellent attention to detail with proven data entry accuracy.
• Ability to assess priorities, manage competing deadlines and work effectively under pressure.
• Strong communication and stakeholder engagement skills.
• Advanced proficiency across Microsoft Office applications, particularly Excel, Word and Outlook.
• Ability to quickly learn new systems and software platforms.

For further information, please contact:

Daniel Walsh
Corporate Recruitment Advisor

Our Commitment to Diversity

Anglicare Southern Queensland is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, members of the LGBTIQ+ community, people with disability, and people with lived experience of mental ill-health. We promote a child-safe environment and are committed to the ongoing care, safety and protection of children and young people.