Administration Officer - Southport

Estia Health; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Blue Light Card discounts

Car hire discounts

Employee Assistance Program

Wellbeing app

Novated leasing

Banking benefits

ACN nurse discounts

Nib health discount

JB HiFi discounts

Job summary

Estia Health is seeking an administration-focused professional to keep the home running smoothly. You will manage front desk tasks, handle calls and emails, and support managers with daily operations.

As a people person with strong communication and computer skills, you will welcome visitors, coordinate supplies, and maintain records while contributing to a positive resident experience.

Qualifications

• Ability to engage customers with a friendly, professional approach.
• Strong communication skills for in-person, phone and email interactions.
• Proactive, detail-oriented and capable of multitasking in a fast-paced setting.
• Solid computer and data skills for office tasks.

Responsibilities

• Friendly customer service to everyone – in person, on the phone or via email.
• Manage the front desk, answer calls and handle emails.
• Lead by example to support and grow staff.
• Welcome visitors, volunteers and contractors to the home.
• Assist with ordering supplies and staff uniforms.
• Keep paperwork, records and filing up to date.
• Show the home to prospective residents and families.
• Support the office manager and residential aged care manager daily tasks.

Skills

People skills

Interpersonal communication

Proactive attitude

Attention to detail

Computer skills

Job description

2d ago , from ESTIA Health - Aged Care Home Positions

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.