Administration Officer - Southport

Estia Investments Pty Ltd; Gold Coast City; Vor Ort; AUD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

ACN membership discounts

JB HiFi discounts

Zusammenfassung

Estia Health is seeking a friendly reception/administration professional to help run the front desk at our Gold Coast home. You will greet residents, families and visitors, manage calls and emails, and support the residential aged care manager and client services officer.

Bring excellent customer service, strong communication, and solid computer and data skills. Previous reception experience is highly regarded; we value a proactive, detail‑oriented approach in a fast-paced aged care environment.

Qualifikationen

• Front desk management and customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Proactive, detail-oriented and able to work in a fast-paced environment.
• Solid computer and data skills; administration experience preferred.

Aufgaben

• Provide friendly customer service in person, on the phone or by email.
• Manage the front desk, calls and emails.
• Lead staff and support their growth.
• Welcome visitors and contractors to the home.
• Assist with ordering supplies and staff uniforms.
• Maintain paperwork, records and filing.
• Show the home to prospective residents and families.
• Support the office and residential aged care managers.

Kenntnisse

Front desk management

Customer service

Leadership

Interpersonal communication

Data skills

Reception/Administration experience

Jobbeschreibung

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly - an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone - whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork - record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.