Administration Officer - Part-time - Mount Clear

Estia Health; Shire of Mansfield; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Employee Assistance Program

Discounted health insurance

Job summary

Estia Health is seeking a part-time receptionist/administrative assistant to join our team in Victoria. This permanent role involves front desk duties, phone and email management, and supporting our residential aged care management team.

You will be a key point of contact for residents, families, visitors, and staff, helping keep the home organized and welcoming. Prior reception/administration experience is highly regarded.

Qualifications

• Strong customer service and communication skills.
• Experience managing front desk operations and correspondence.
• Ability to lead staff and welcome visitors and contractors.

Responsibilities

• Provide friendly customer service in person, on the phone, and by email.
• Manage front desk, answer calls, and handle emails efficiently.
• Assist with ordering supplies and staff uniforms.
• Document and file records, ensuring accuracy and compliance.
• Welcome visitors and contractors to the home and direct them appropriately.
• Support the office manager and residential aged care manager in daily tasks.

Skills

Customer service

Front desk management

Leadership

Interpersonal communication

Organisational skills

Document handling

Education

Reception/administration experience

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role-

This is a Permanent-part time role. (3 days per week)

Monday and 2 other additional flexible days. (9:00 AM to 5:00 PM)

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.