Administration Officer - Service

Haeusler's Group; Echuca; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Above award pay rates

Salary Packaging

Allowances (additional to base salary)

Ongoing training and support

Uniform and PPE

Multi-site organisation

Friendly welcoming team environment

Health and wellbeing program

Employee Assistance Program

Job summary

Haeusler's Group is seeking an Administration Officer for the Service Department at our Echuca dealership. This full-time permanent role offers training and the opportunity to support service operations for a wide range of equipment.

You will perform a variety of administrative tasks, including processing orders, invoices and warranties, answering calls, and maintaining a neat office environment. Full training will be provided and a friendly team awaits.

Qualifications

• Current and valid driver’s license.
• Reliable and punctual.
• Self-motivated, organised with attention to detail and ability to work within a team or independently.
• Strong customer service focus and work ethic.
• Ability to meet deadlines.
• Excellent oral and written communication skills.
• Sound computer skills.
• Well presented.

Responsibilities

• Repair Order creation and closure.
• Process customer invoices.
• Process warranties (including shortage claims and damages).
• Answering telephone enquiries and greeting customers and visitors in a warm and friendly manner.
• Ensure office area is kept neat and tidy at all times.
• Maintain tracking of staff movements in and out of the workshop.
• Attend to filing.
• Management of staff attendance sheets and processing timecards for the workshop.
• Data entry as required.
• Provide assistance to Service Manager as required.
• Perform any other clerical and administrative duties as required.

Skills

Driver's license

Customer service

Attention to detail

Team/independent work

Data entry

Tools

MS Office

Job description

We are looking for an enthusiastic individual to fill a full‑time permanent position as an Administration Officer in our Service Department at our Echuca Dealership which services, repairs and maintains a large range of industry leading John Deere equipment. Full training will be provided.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

• Repair Order creation and closure.
• Process customer invoices.
• Process warranties (including shortage claims and damages).
• Answering telephone enquiries and greeting customers and visitors in a warm and friendly manner.
• Ensure office area is kept neat and tidy at all times.
• Maintain tracking of staff movements in and out of the workshop.
• Attend to filing.
• Management of staff attendance sheets and processing timecards for the workshop.
• Data entry as required.
• Provide assistance to Service Manager as required.
• Perform any other clerical and administrative duties as required.

To be successful you will need

• Current and valid driver’s license.
• Reliable and punctual.
• Self-motivated, organised with attention to detail and ability to work within a team or independently.
• Strong customer service focus and work ethic.
• Ability to meet deadlines.
• Excellent oral and written communication skills.
• Sound computer skills.
• Well presented.

Preferred

• Previous experience in a similar role

What we’ll provide you

• Above award pay rates
• Salary Packaging
• Allowances (additional to base salary)
• Ongoing training and support
• Uniform and Personal Protective Equipment
• Multi-site organisation with room to move or transfer
• Friendly welcoming team environment
• Company health and wellbeing program
• Employee Assistance Program

Position Description - Administration Officer - Service