Administration Officer/Scheduler

East West Master Plumbers; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

East West Master Plumbers in Melbourne is seeking an Admin Scheduler to join our team. You will coordinate and schedule appointments for our plumbers and provide administrative support to our office staff, thriving in a fast-paced environment.

The successful candidate will have 1-2 years scheduling or admin experience, strong communication, and proficiency in Microsoft Office and scheduling software. This is a full-time role with competitive compensation and benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in scheduling or administrative role.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and scheduling software.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule appointments for our team of plumbers with customers, contractors, and vendors.
• Communicate with customers via phone, email, or text to confirm appointments, provide quotes, and answer questions.
• Update and maintain customer records in our database and scheduling software.
• Provide administrative support to our office staff, including data entry, filing, and copying.
• Coordinate with our plumbing team to ensure efficient scheduling and dispatching of jobs.
• Work closely with our dispatchers and plumbers to ensure timely arrival at job sites.
• Assist with other administrative tasks as needed.

Skills

Communication skills

Organizational skills

Multitasking

Attention to detail

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

East West Master Plumbers is looking for an Admin Scheduler to join our team. The Admin Scheduler will be responsible for coordinating and scheduling appointments for our plumbers and providing administrative support to our office staff. The ideal candidate will have excellent communication and organizational skills, be able to multitask, and thrive in a fast-paced environment.

Key Responsibilities:

• Schedule appointments for our team of plumbers with customers, contractors, and vendors.
• Communicate with customers via phone, email, or text to confirm appointments, provide quotes, and answer questions.
• Update and maintain customer records in our database and scheduling software.
• Provide administrative support to our office staff, including data entry, filing, and copying.
• Coordinate with our plumbing team to ensure efficient scheduling and dispatching of jobs.
• Work closely with our dispatchers and plumbers to ensure timely arrival at job sites.
• Assist with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience in a scheduling or administrative role (Desirable).
• Excellent communication skills, both verbal and written.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Office and scheduling software.
• Strong attention to detail and accuracy.
• Ability to work well in a fast-paced environment.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

This is a full-time position with competitive compensation and benefits.