Site-Based Scheduling Coordinator – Field & Client Support

New Plumbing Solutions; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free parking on site

Fridges stocked weekly

Reward and recognition programs

Investment in training

Job summary

New Plumbing Solutions is seeking a reliable Scheduling Administrator to join our Metering Division in Northcote. You will oversee schedules for field staff and handle inbound/outbound customer inquiries, ensuring timely job allocations and accurate data entry.

In this role you will monitor work orders, liaise with clients and plumbers, assist with quotations and invoicing, and perform ad hoc admin duties. A fast-paced team environment and strong attention to detail are essential, with a

Qualifications

• Experience in a customer service environment with telephone/email inquiries.
• Strong interpersonal skills and ability to multi-task.
• Flexibility and adaptability with a can-do attitude.
• Excellent time management and ability to prioritise workload.

Responsibilities

• Handle inquiries across inbound and outbound customer service channels.
• Monitor, control and manage work orders and job requests.
• Daily management of schedules for field staff.
• Data entry and reporting.
• Assist field staff with enquiries.
• Liaise with clients and plumbers.
• Complete jobs-management and invoicing requirements as required.
• Assist with processing quotations.
• Provide administration and ad hoc duties.
• Conduct work reviews and audits for quality improvement.

Skills

Customer service

Interpersonal skills

Multi-tasking

Time management

Problem solving

Attention to detail

Job description

New Plumbing Solutions is seeking a reliable Scheduling Administrator to join our Metering Division in Northcote. You will oversee schedules for field staff and handle inbound/outbound customer inquiries, ensuring timely job allocations and accurate data entry.

In this role you will monitor work orders, liaise with clients and plumbers, assist with quotations and invoicing, and perform ad hoc admin duties. A fast-paced team environment and strong attention to detail are essential, with a