Administration Officer - MATSICHS

Institute for Urban Indigenous Health; Strathpine; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary sacrfices

Staff Wellness program

Training and development

Job summary

Institute for Urban Indigenous Health is seeking an Administration Officer - MATSICHS to support frontline services and ensure smooth daily operations across referrals, data systems, and reporting. The role requires Aboriginal or Torres Strait Islander status as a genuine occupational requirement.

You will handle customer service via multiple channels, manage resources, coordinate client days, and support continuous quality improvement while working in a diverse, multidisciplinary team.

Qualifications

• Provides customer service and administrative support for daily operations.
• Supports data systems and management reporting when required.

Responsibilities

• Perform broad range of administrative tasks with limited supervision.
• Contribute to quality improvement and compliance, including handling complaints.
• Coordinate weekly client drop-in days and resource ordering.
• Monitor administration systems and ensure storage and operation of resources for staff.

Skills

Customer service

Administrative support

Job description

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate - now there's an opportunity for you to be part of a great team making a real difference in people's lives.

About the role

As Administration Officer - MATSICHS, your role is to provide customer service and administrative support to ensure the effective daily operation including customer service via all channels, receiving and managing referrals, supporting data systems, assistance with management of data and production of management reports when required.

Your day to day duties may include:

• Perform with limited supervision a broad range of administrative support functions including organising forms, photocopies, files, orders, program materials and educational handouts.
• Contribute to and lead continuous quality improvement and compliance, including managing complaints and compliments.
• Co-ordinate weekly Client drop-in days including ordering of resources and consumables, client transport management, liaison with guest speakers and team members.
• Monitor and manage administration systems to ensure effective storage, maintenance and operation of resources for use by staff as needed.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children's Check (Qld Blue Card).
• Current First Aid and CPR Certificates.

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.