Medical Receptionist - Identified Role

Institute for Urban Indigenous Health; Caboolture; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Salary Sacrifice

Job summary

Institute for Urban Indigenous Health is seeking a Medical Receptionist for the MATSICHS clinics in Caboolture. The role focuses on delivering high-standard customer service, efficient appointment administration, and accurate client data and claims processing.

Daily duties include managing bookings, preparing patient files, and supporting the clinic team with allied health and specialist services. A current CPR and valid Queensland driver's licence are required.

Qualifications

• Proven customer service skills essential for front-desk roles.
• Accurate data entry and appointment management capabilities required.
• Experience with processing Medicare or clinic claims is a plus.

Responsibilities

• Adhere to high booking and attendance rates; manage daily appointment lists and follow-ups.
• Prepare for daily appointments by organizing client files and materials for clinicians.
• Provide client services to all clinic clients, including allied and specialist services.
• Process Medicare and WorkCover claims accurately and in a timely manner.
• Reconcile claims against income and address discrepancies.

Skills

Customer service

Data entry

Appointment scheduling

Tools

Medicare claims processing

Job description

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focused on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate - now there's an opportunity for you to be part of a great team making a real difference in people's lives.

About the role

As Medical Receptionist - MATSICHS, your role is responsible for provision of a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

Your day to day duties may include:

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow /wait times within the day.
• Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals.
• Provision of client services to all clients to the clinic including allied health and specialist health services, i.e. General, Family and Child Health, Podiatry, Optometry
• PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
• Claims are reconciled against received income and errors/discrepancies followed up.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children's Check (Qld Blue Card).
• Current CPR Certificate.

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.

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