Insurance & Claims Administration Officer

PaxusBB; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Paxus Australia Pty Ltd. is seeking an Insurance and Claims Administration Officer in Logan, Queensland, for a 4-month temporary assignment.

You will provide essential admin support across insurance policy and claims management and help maintain accurate records in a busy local government environment. You’ll coordinate claims, manage documentation, assist with invoicing and reports, and liaise with internal stakeholders, insurers and service providers to keep processes running smoothly.

Qualifications

• Experience in busy administration, executive support, governance, or claims environments.
• Strong organisational and prioritisation skills with high attention to detail.
• Excellent written and verbal communication, customer-focused and confidential handling.

Responsibilities

• Receive and coordinate insurance claims, enquiries and correspondence.
• Maintain electronic files and records per procedures.
• Collect and verify supporting documentation (reports, photos, invoices).
• Monitor deadlines and workflow progress; escalate as needed.
• Coordinate routine correspondence, meetings and admin tasks.
• Assist with invoicing, requisitions, spreadsheets and reports.
• Support process documentation and continuous improvement.

Skills

Admin experience

Stakeholder management

Attention to detail

MS Office

Data entry

Tools

MS Word

MS Excel

Outlook

Job description

Insurance and Claims Administration Officer

Location: Logan, Queensland
Contract: 4-month temporary opportunity

Are you an organised and detail-oriented administrator looking for an opportunity to contribute to a busy, professional team? This is your chance to put your administration, coordination and stakeholder management skills to work in a role supporting insurance and claims operations within a local government environment.

We’re seeking an Insurance and Claims Administration Officer to provide essential administrative support across insurance policy and claims management activities. This role is ideal for someone who enjoys keeping things organised, managing competing priorities and ensuring processes run smoothly.

About the Role

Working closely with the insurance team, you’ll help manage claims administration, maintain accurate records and support the efficient processing of insurance-related matters. You’ll also contribute to improving workflows, addressing backlogs and ensuring documentation is accurate, complete and up to date.

Key responsibilities include:

• Receive, register and coordinate incoming insurance claims, enquiries and correspondence.
• Maintain accurate electronic files, registers and records in line with established procedures.
• Request and collate supporting documentation, including reports, photographs, invoices and other relevant evidence.
• Monitor outstanding information, deadlines and workflow progress, escalating matters where required.
• Coordinate routine correspondence, follow-ups, meetings and administrative activities.
• Assist with invoice processing, purchase requisitions, spreadsheets, reconciliations and claims reporting.
• Support process documentation, records remediation, data quality and continuous improvement initiatives.
• Liaise professionally with internal stakeholders, insurers, external service providers and customers.

About You

You’re a proactive administrator who takes pride in accuracy, organisation and delivering reliable support. You can manage competing deadlines, communicate confidently with different stakeholders and handle sensitive information with discretion.

To be successful, you’ll bring:

• Demonstrated experience in a busy administration, executive support, legal, governance, finance or claims environment.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• High attention to detail and confidence in maintaining accurate records and entering data.
• Sound judgement and the ability to handle confidential, personal and commercially sensitive information.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• The ability to follow established processes while identifying opportunities to improve administrative workflows.

Experience with TechnologyOne, document management systems or claims management systems will be highly regarded.

Why Apply?

• Gain valuable experience supporting insurance and claims operations in local government.
• Work alongside an experienced team in a collaborative and professional environment.
• Make a practical contribution to improving processes, records management and operational efficiency.
• Take on a varied role where your organisational skills and attention to detail will make a difference.

Interested?

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. The recruitment and selection process varies, and some roles may include completion of pre-employment assessments, in-person or online interviews, psychometric testing, written assessments, scenario-based tasks, presentations, and pre-employment checks such as medical (including drug and alcohol), criminal history, or financial. If you require an adjustment to any part of the recruitment process, including the application form or assessments completed in an alternate format, please contact me using the above details. As part of our ongoing commitment to accessibility, the Paxus website has been independently audited against (WCAG) 2.2 Level AA, with ongoing improvements continuously being made to enhance accessibility. If you experience any difficulties, please contact me on the above details.