Patient Travel Officer

Queensland Government; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Beaudesert Hospital is seeking a Patient Travel Officer to provide efficient, confidential administrative support enabling patients to access the Patient Travel Subsidy Scheme (PTSS). You will guide patients through requirements, process documentation and liaise with stakeholders to support timely payments and a positive patient experience.

You will process, scan and submit applications, maintain the PTIMS database and support timely payments.

Qualifications

• Demonstrated administrative skills, with patient travel experience highly regarded.
• Strong communication and interpersonal skills, with the ability to support people who may be vulnerable or distressed.
• Intermediate to advanced computer skills, with confidence using databases and Microsoft Office applications.

Responsibilities

• Assist patients with PTSS applications, ensuring documentation is accurate, complete and compliant with guidelines.
• Process, scan and submit applications, maintain the PTIMS database and support timely payments.
• Provide general administrative support, manage records and use hospital information systems to maintain data accuracy.
• Collaborate with colleagues across hospital services, adapting to changing priorities and supporting operational requirements.

Job description

Your new role:As a Patient Travel Officer at Beaudesert Hospital, you will provide efficient, accurate and confidential administrative support to help patients access the Patient Travel Subsidy Scheme (PTSS). You will guide patients through application requirements, process documentation and liaise with stakeholders to support timely payments and a positive patient experience.Assist patients with PTSS applications, ensuring documentation is accurate, complete and compliant with guidelines.Process, scan and submit applications, maintain the PTIMS database and support timely payments.Provide general administrative support, manage records and use hospital information systems to maintain data accuracy.Collaborate with colleagues across hospital services, adapting to changing priorities and supporting operational requirements.About you:You are an organised, customer-focused professional who communicates with empathy, maintains confidentiality and takes pride in delivering accurate administrative services. You can manage competing priorities, solve problems and work collaboratively in a busy healthcare environment.Demonstrated administrative skills, with patient travel experience highly regarded.Strong communication and interpersonal skills, with the ability to support people who may be vulnerable or distressed.Intermediate to advanced computer skills, with confidence using databases and Microsoft Office applications.Excellent organisation, attention to detail and problem-solving skills, with flexibility to work across a 24/7 roster, including peak holiday periods.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About us:Beaudesert Hospital:Beaudesert Hospital is a rural hospital in Queensland's Scenic Rim region with a rich history of healthcare that spans more than 120 years. We provide rural healthcare across a large geographic area south-west of Logan and the Gold Coast with patients who see us coming from Undullah in the north-west right down to the southern Queensland border. We offer services to adults and children, including 24-hour emergency care, maternity, mental, dental, allied health and outpatient clinics, minor surgery and palliative care.We're a smaller hospital that offer hands-on training and support to our staff and students. As a secondary teaching hospital, we also have strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland. Our region is known for its scenery and rural charm and patients at the hospital receive care from our team, who are passionate about caring for their community.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.