Administration Officer - Headspace

The Headspace; Townsville City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wellbeing programs

Health membership benefits

Job summary

The Headspace in Townsville is seeking an Office Administrator to manage front desk reception, handle calls and emails, and coordinate client inquiries with a professional, client‑facing approach.

Join a large, established accounting and financial services firm offering career development, mentoring, flexible work arrangements, and a supportive team environment. This role supports multiple divisions and maintains data integrity while delivering excellent client service.

Qualifications

• 2+ years of administration, front-desk or client service experience.
• Strong attention to detail and organisational capability.
• Excellent written and verbal communication skills.
• Professional phone manner and presentation.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Xero XPM, ATO Portal or accounting software is highly regarded.

Responsibilities

• Manage front desk reception, including answering calls, emails and client inquiries.
• Welcome clients and provide a professional first impression.
• Schedule appointments and coordinate workflow support.
• Assist with client onboarding, offboarding and database management.
• Maintain accurate records, documentation and data integrity.
• Support day-to-day office administration and team operations.
• Coordinate client correspondence and administrative compliance tasks.
• Assist across multiple divisions as required.
• Manage competing priorities while ensuring deadlines are met.

Skills

Reception experience

MS Office

Xero XPM

Attention to detail

Communication skills

Time management

Tools

ATO Portal

Accounting software

Job description

Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm

OFFICEADMINISTRATOR– TOWNSVILLE – LEADING NORTH QUEENSLAND ACCOUNTING & FINANCIAL SERVICES FIRM (JOB ID1610)

Looking for a professional front-of-house administration role where you can build long-term career stability within a respected accounting and financial services firm?

Ready to join a large, establishedorganisationofferingstrong teamculture, careerdevelopmentand genuine work-life balance?

Our client is North Queensland’s largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane. Since 1951, the firm has builta strong reputationfor delivering high-quality accounting, tax,auditand financial planning services whilemaintaininggenuine long-term relationships with clients and staff alike.

Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and collaborative environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations.

The Role:

• Managing front desk reception, incoming calls,emailsand client enquiries
• Welcoming clients and providing a professional first impression
• Scheduling appointments and coordinating workflow support
• Assistingwith client onboarding,offboardingand database management
• Maintainingaccuraterecords,documentationand data integrity
• Supporting day-to-day office administration and team operations
• Coordinating client correspondence and administrative compliance tasks
• Assistingacross multiple divisions within the business asrequired
• Managing competing priorities while ensuring deadlines are met

About You:

• 2+ years ofpreviousadministration,receptionor client service experience
• Strong attention to detail andorganisationalcapability
• Excellent written and verbal communication skills
• Professional phone manner and presentation
• Proficiencyin Microsoft Office including Word,Exceland Outlook
• Experience with Xero XPM, ATO Portal or accounting software highly regarded
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-focusedand client-centric attitude

What’s On Offer:

• Competitive salary package aligned with experience
• Long-term career opportunity within a highly respected professional services firm
• Flexible work arrangements supporting work-life balance
• Ongoing mentoring,trainingand professional development
• Modern systems and streamlined technology
• Supportive, collaborative team environment
• Genuine career pathways and internal growth opportunities
• Wellbeing initiatives and corporate health membership benefits
• Stableorganisationwith over 70 years of success and strong community reputation

PLEASE NOTE:THIS JOB IS BASED IN AUSTRALIA THEREFORE, ONLY CANDIDATES WHO ARE PERMANENT RESIDENTS OR CITIZENS OF AUSTRALIA WILL BE CONSIDERED.