Administration Officer — Fast-Paced Driver Training Hub

Graduate School of Motoring; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent full-time

Supportive team

Diverse & interesting work

Process improvement opportunities

Townsville location

Job summary

Graduate School of Motoring in Townsville invites applications for an Administration Officer. This permanent full-time role supports students, instructors and management with a range of administrative and customer service tasks.

You will handle calls, emails, scheduling, records, social media updates, and office coordination in a fast-paced environment, contributing to a well-established local business while delivering exceptional service.

Qualifications

• Previous experience in administration, customer service, or office support.
• Strong computer skills and proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills.
• Exceptional organisational and time management abilities.
• The ability to multitask and prioritise competing demands.
• A positive, professional, and friendly attitude.
• Initiative and the ability to work independently.
• Experience with scheduling systems or training organisations (desirable but not essential).

Responsibilities

• Managing incoming phone calls, emails, and customer enquiries
• Scheduling driving lessons and coordinating instructor bookings
• Providing outstanding customer service to students and clients
• Maintaining accurate records and databases
• Assisting with social media updates and general marketing activities
• Ordering office supplies and coordinating office requirements
• Scheduling meetings and providing administrative support to the team
• Assisting with fleet administration, maintenance scheduling, and repairs
• Supporting Quality Assurance and compliance processes
• Identifying opportunities to improve office systems and efficiencies

Skills

Administration

Customer service

Multitasking

Time management

Attention to detail

Independent work

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Graduate School of Motoring in Townsville invites applications for an Administration Officer. This permanent full-time role supports students, instructors and management with a range of administrative and customer service tasks.

You will handle calls, emails, scheduling, records, social media updates, and office coordination in a fast-paced environment, contributing to a well-established local business while delivering exceptional service.