Administration Officer

Graduate School of Motoring; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent full-time

Supportive team

Diverse & interesting work

Process improvement opportunities

Townsville location

Job summary

Graduate School of Motoring in Townsville invites applications for an Administration Officer. This permanent full-time role supports students, instructors and management with a range of administrative and customer service tasks.

You will handle calls, emails, scheduling, records, social media updates, and office coordination in a fast-paced environment, contributing to a well-established local business while delivering exceptional service.

Qualifications

• Previous experience in administration, customer service, or office support.
• Strong computer skills and proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills.
• Exceptional organisational and time management abilities.
• The ability to multitask and prioritise competing demands.
• A positive, professional, and friendly attitude.
• Initiative and the ability to work independently.
• Experience with scheduling systems or training organisations (desirable but not essential).

Responsibilities

• Managing incoming phone calls, emails, and customer enquiries
• Scheduling driving lessons and coordinating instructor bookings
• Providing outstanding customer service to students and clients
• Maintaining accurate records and databases
• Assisting with social media updates and general marketing activities
• Ordering office supplies and coordinating office requirements
• Scheduling meetings and providing administrative support to the team
• Assisting with fleet administration, maintenance scheduling, and repairs
• Supporting Quality Assurance and compliance processes
• Identifying opportunities to improve office systems and efficiencies

Skills

Administration

Customer service

Multitasking

Time management

Attention to detail

Independent work

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Graduate School of Motoring – Townsville QLD

Administration Officer

Full-Time | Permanent Position | Townsville

Join Townsville's Leading Driver Training Organisation

Graduate School of Motoring is Townsville's oldest and largest driving school, with a strong reputation for delivering professional driver training and exceptional customer service. We are currently seeking an enthusiastic, organised, and customer-focused Administration Officer to become an integral part of our team.

This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in their work, and wants to build a long-term career within a well-established local business.

About the Role

As our Administration Officer, you will be the first point of contact for many of our customers and play a key role in ensuring the smooth day-to-day operation of the business. You will support students, instructors, and management through a wide range of administrative and customer service activities.

No two days are the same, making this role ideal for someone who enjoys variety, problem-solving, and working with people.

Key Responsibilities

• Managing incoming phone calls, emails, and customer enquiries
• Scheduling driving lessons and coordinating instructor bookings
• Providing outstanding customer service to students and clients
• Maintaining accurate records and databases
• Assisting with social media updates and general marketing activities
• Ordering office supplies and coordinating office requirements
• Scheduling meetings and providing administrative support to the team
• Assisting with fleet administration, maintenance scheduling, and repairs
• Supporting Quality Assurance and compliance processes
• Identifying opportunities to improve office systems and efficiencies

About You

To be successful in this role, you will demonstrate:

• Previous experience in an administration, customer service, or office support role
• Strong computer skills and proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Excellent verbal and written communication skills
• Exceptional organisational and time management abilities
• Strong attention to detail and accuracy
• The ability to multitask and prioritise competing demands
• A positive, professional, and friendly attitude
• Initiative and the ability to work independently
• Experience with scheduling systems or training organisations (desirable but not essential)

What We Offer

• Permanent full-time employment
• A supportive and friendly team environment
• Diverse and interesting work with no two days the same
• Opportunities to contribute ideas and improve business processes
• Work with a respected and established local organisation
• Convenient Townsville location

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .