Administration Officer (Construction Insurance)

Campbell Construction Co; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Campbell Construction Co is seeking a motivated Administration Officer (Construction Insurance) to support insurance repair claims from our Sunshine Coast head office. The role triages, books, allocates and progresses jobs within set timeframes, coordinating reports and client approvals as needed.

The successful candidate will have experience in a high-volume admin environment and an interest in construction or insurance.

Qualifications

• Previous experience in a high-volume administrative environment.
• Work experience in the construction industry or insurance sector is highly desirable.
• Ability to provide exceptional customer service.

Responsibilities

• Contacting customers to triage new claims and booking site attendance for Estimators.
• Coordinating specialist reports and makesafe works, including obtaining client approval where required.
• Supporting Estimators with scopes, reports, quotes, variations and resubmission information.
• Reviewing estimates, quotes and assessment reports for accuracy, presentation and compliance before submission.
• Updating our job management system, Prime, and client insurance portals within required timeframes.
• Following up outstanding approvals, specialist reports, quote requests and supporting documentation.
• Communicating with customers, insurers, brokers, loss adjusters and internal teams to keep jobs progressing.

Skills

Administrative skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Prime

Job description

Administration Officer (Construction Insurance)

Campbell Construction Cois a multi-faceted building company specialising in insurance repair works, new home design and construction, renovations, and modular homes. With over 120 employees across 8 offices, we service areas including Darwin, Queensland and Northern NSW.

Over the years, we’ve built a team of individuals who share the vision, values, commitment and pride that make up ‘The Campbell Way’ - our vision ‘Care built into everything we do by providing exceptional experiences with quality outcomes to positively impact people’s lives' - Join us to make a difference!

About the role:

Campbell Construction Cois now seeking a self-motivated Estimating Coordinator/Administratorto join our Sunshine Coast head office. This role supports the front end of insurance repair claims, ensuring jobs are triaged, booked, allocated and progressed accurately and within required timeframes.

Key responsibilities include:

• Contacting customers to triage new claims and booking site attendance for Estimators
• Coordinating specialist reports and makesafe works, including obtaining client approval where required
• Supporting Estimators with scopes, reports, quotes, variations and resubmission information
• Reviewing estimates, quotes and assessment reports for accuracy, presentation and compliance before submission
• Updating our job management system, Prime, and client insurance portals within required timeframes
• Following up outstanding approvals, specialist reports, quote requests and supporting documentation
• Communicating with customers, insurers, brokers, loss adjusters and internal teams to keep jobs progressing

About you:

As the successful candidate, you will need the following:

• Previous experience working in a high-volume administrative environment
• Work experience in the construction industry or insurance sector are highly desirable
• Ability to provide exceptional customer service
• Computer proficiency with the ability to quickly learn new programs
• Strong communication and teamwork skills
• A positive and conscientious attitude

Why join Campbell Construction Co:

• Join a positive and inclusive team who care – this is built into everything we do
• We actively encourage and support healthy work-life balance
• Receive formal and on-the-job training with experienced professionals
• We support individual development and career growth by offering training and development programs to help you realise your full potential
• Enjoy the little extras that make a big difference - from doona days and volunteering leave to recognition rewards and retail discounts that help ease the cost of living

Campbell Construction Co is an Equal Opportunity Employer - we are committed to cultivating a diverse and inclusive workplace built upon respect, fairness and equality.

Please note that only shortlisted candidates will be contacted due to the high number of applicants we receive.