Claims Administrator - Insurance Builder

S&you; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Parking provided

Career progression opportunities

Training and development

Job summary

S&you is seeking a Claims Administrator for its Sydney office to support our growing insurance builder division. This full-time, office-based role offers a structured environment and the chance to build a long-term career within a supportive team.

You will manage claims from first contact to completion, coordinate trades and insurers, and ensure timely, accurate processing with excellent customer service.

Qualifications

• Experience in administration, customer service, call centre, claims, scheduling or coordination roles.
• Strong communication and relationship-building skills.
• Calm and professional under pressure with attention to detail.
• Highly organised with ability to navigate multiple systems.
• Insurance, construction, property, repairs or trades experience preferred.

Responsibilities

• Be the first point of contact for customers lodging insurance claims.
• Manage high volumes of inbound and outbound calls.
• Coordinate trades, estimators and project teams.
• Schedule inspections, make-safe works and repairs.
• Manage claim documentation and update internal systems.
• Liaise with insurers, customers and contractors to ensure smooth delivery.
• Follow up outstanding actions and maintain SLAs.
• Escalate and resolve issues while providing exceptional service.
• Ensure claims are managed accurately within required timeframes.

Skills

Administration

Customer service

Call centre

Coordination

Scheduling

Communication

Attention to detail

Multi-system navigation

Job description

Claims Administrator - Insurance Builder

Full Time | Monday-Friday | Office Based We’re partnering with a growing insurance building and repairs business that is looking to add multiple Claims Administrators to its Sydney team. This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on dealing with people, and wants to build a long-term career within a supportive business that genuinely invests in its staff.

Working alongside project managers, estimators, trades and customers, you’ll play a key role in managing insurance claims from first contact through to completion, ensuring a positive experience for clients during what can often be a stressful time.

What you’ll be doing:

• Acting as the first point of contact for customers lodging insurance claims
• Managing high volumes of inbound and outbound phone calls
• Coordinating trades, estimators and project teams
• Scheduling inspections, make-safe works and repair activities
• Managing claim documentation and updating internal systems
• Liaising with insurers, customers and contractors to ensure smooth delivery
• Following up outstanding actions and maintaining service level agreements
• Escalating and resolving issues while providing exceptional customer service
• Ensuring all claims are managed accurately and within required timeframes

Claims Administrator
Location: Sydney
Salary: $70,000 + Super

What we’re looking for:

• Previous experience in administration, customer service, call centre, claims, scheduling or coordination roles
• Strong communication and relationship-building skills
• Ability to remain calm and professional when dealing with challenging situations
• Highly organised with strong attention to detail
• Strong computer skills and ability to navigate multiple systems simultaneously
• A proactive, resilient and positive attitude
• Experience within insurance, construction, property, repairs or trades environments will be highly regarded

Why join?

• Genuine career progression opportunities
• Supportive leadership team and positive office culture
• Growing business with strong long-term pipeline of work
• Training and development provided
• Join a business that promotes from within
• Work closely with experienced mentors and industry professionals
• Secure, stable role within an essential industry
• Parking provided

This role would suit someone who enjoys helping people, can think on their feet, and is looking for a business where they can build a long-term career rather than just find another job.

Should your background be relevant but this role not entirely suitable, we still welcome the opportunity to connect and explore other potential opportunities.

Please note: only shortlisted candidates will be contacted.