Administration Assistant

MHA Care Limited; Wangaratta; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Employee Assistance Program

Job summary

MHA Care Limited in Wangaratta/Yarrawonga is seeking an Administration Officer to support front-desk, client records, and coordination of services within a busy, not-for-profit aged care setting. This role offers varied administrative duties and a chance to contribute to the Support at Home program.

You will be the first point of contact for clients, families, and service providers, ensuring professional, respectful interactions, while maintaining accurate records and assisting with My Aged Care

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Proven administrative experience in a busy environment.
• Advanced computer skills, including Microsoft Office and web-based systems.
• Ability to manage competing priorities with strong attention to detail.
• Current satisfactory Police Check.
• Current Driver’s Licence.
• Current Working with Children Check.
• Experience in aged care, disability, or community services.
• Experience with client management systems.
• Familiarity with Aged Care Quality Standards.

Responsibilities

• Respond to phone, email, and in-person enquiries.
• Act as the first point of contact for referrals and intake enquiries.
• Maintain accurate client records in electronic and paper-based systems.
• Monitor and respond to intake and general enquiries in a timely manner.
• Process client payments and maintain accurate financial records.
• Prepare documentation, client packs, and correspondence.
• Manage office supplies, mail, and general office administration.
• Support data entry, reporting, and quality improvement activities.
• Assist across the team during peak periods and provide administrative support as required.
• Provide front desk reception and high-quality customer service.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Attention to detail

Multitasking

Independent & team work

Tools

Microsoft Office

Client management systems

Job description

Full-time or part-time opportunities available, based at our Wangaratta or Yarrawonga office.

Are you organised, people-focused, and passionate about supporting older people to access the services they need?

MHA Care is seeking a professional and approachable Administration Officer to join our team to suit our growing needs. This is a varied and rewarding role suited to someone who thrives in a fast-paced environment, enjoys being the first point of contact, and takes pride in delivering high-quality administrative support.

About the Role

As the Administration Officer, you will play a key role in ensuring the smooth day-to-day operation while providing administrative support for other areas of the business and the Support at Home program.

You will be the first point of contact for clients, families, and service providers, ensuring every interaction is professional, respectful, and helpful. Alongside admin duties, you will support processes, maintain accurate client records, and assist with coordination of services. You may also be responsible for providing assistance to clients in basic My Aged Care registrations.

Key responsibilities include:

• Responding to phone, email, and in-person enquiries
• Acting as the first point of contact for referrals and intake enquiries
• Maintaining accurate client records in electronic and paper-based systems
• Monitoring and responding to intake and general enquiries in a timely manner
• Processing client payments and maintaining accurate financial records (receipting, reconciliation)
• Preparing documentation, client packs, and correspondence
• Managing office supplies, mail, and general office administration
• Supporting data entry, reporting, and quality improvement activities
• Assisting across the team during peak periods and providing administrative support as required
• Providing front desk reception and high-quality customer service

About You

You are organised, adaptable, and confident managing multiple priorities. You bring a strong customer service mindset and enjoy working both independently and as part of a team.

To be successful in this role, you will have:

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proven administrative experience in a busy environment
• Advanced computer skills, including Microsoft Office and web-based systems
• Ability to manage competing priorities with strong attention to detail
• Current satisfactory Police Check
• Current Driver’s Licence
• Current Working with Children Check
• Experience in aged care, disability, or community services
• Experience with client management systems
• Familiarity with Aged Care Quality Standards

Why Join MHA Care?

• Be part of a supportive, values-driven not-for-profit organisation
• Make a meaningful difference in your local community
• Work in a diverse and engaging role with variety every day
• Access ongoing professional development opportunities
• Salary packaging benefits up to $15,900
• Employee Assistance Program available

To view the Position Description, visit our website https://mhacare.org.au/careers/

MHA Care is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.