Administration Officer

Wollongong Day Surgery; Wollongong City Council; On-site; AUD 27,000 - 38,000; Part time

Job summary

Wollongong Day Surgery is seeking a highly motivated Administration Officer to join the team on a part-time basis with shifts between 06:00 and 18:00, averaging at least 24 hours per week. You will handle patient admission workflows, eligibility checks, and maintain medical records while delivering professional customer service across hospital departments.

You will work across departments and contribute to timely discharge processes, patient file preparation, and efficient reception support in a

Qualifications

• Frontline customer service experience in a hospital/clinical setting.
• Clerical duties and patient administration experience.
• Current Working with Children check and police check.
• Medical terminology knowledge.
• Experience with hospital mainframe systems.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Coordinate preadmission/admission/discharge of patient via hospital mainframe.
• Perform Health Fund/DVA/Medicare eligibility checks.
• Process inpatient compensable approvals.
• Finalise patient financial consent and collect fees.
• Manage all incoming calls to the hospital.
• Prepare patient files for admission.
• Liaise with departments to finalise discharge papers promptly.
• Maintain inpatient medical records.
• Provide professional customer service.
• Demonstrate strong organisational and time management skills.
• Maintain excellent attention to detail.
• Communicate effectively with all staff levels.
• Utilise Microsoft Office Suite as needed.
• Work autonomously and as part of a team.

Skills

Customer service

Time management

Organisation

Communication

Tools

Microsoft Office Suite

Hospital mainframe systems

Job description

We are seeking a highly motivated and customer service focused Administration Officer to join our team.

Part-time with varying shifts between 0600am-6:00pm. At least 24hrs/week part time

The Administration Officer is responsible for the effective and efficient performance of clerical duties within the Hospital Administration Department. To succeed in this role, you will be committed to work as part of a team, with a strong customer focus. You must be passionate about being in the front line dealing with internal and external customers, whilst working in a fast-paced environment. Duties include a high level of professional customer service to patients, visitors and internal customers, and performing duties that support reception, administration and clinical teams.

You may be working across the following departments/positions in the hospital as required:

• Medical Records

Duties & Responsibilities:

• Coordinate Preadmission/admission/discharge of patient via the Hospital mainframe system
• Health Fund/DVA/Medicare Eligibility checks
• Compensable Approvals for inpatient
• Finalisation of patients informed financial consent, and collection of fees.
• Management of all incoming calls to the hospital
• Preparing patient files for admission.
• Liaise with all departments to finalise patients discharge paperwork in a timely manne
• Maintaining Inpatient Medical Records
• Professional Customer Service
• Strong organisational and time management skills
• Excellent attention to detail
• Demonstrated experience to meet (or exceed expectations, taking responsibility for accurate and timely results
• Ability to communicate effectively with all levels of staff.
• Demonstrated experience using the Microsoft Office Suite.
• Demonstrated experience working autonomously as well as part of a team
• Current Working with Children check / police check
• Previous experience in a similar role
• Medical Terminology knowledge
• Experience in hospital mainframe systems