Administration Officer

Riverina (Australia) Pty Ltd; Warwick; On-site; AUD 55,000 - 65,000; Full time

Job summary

Riverina (Australia) Pty Ltd in Warwick is seeking an Administration Officer to join the branch. The role focuses on accurate processing of bulk customer orders and delivering high levels of service to customers by phone and email.

You will work with internal teams, manage multiple priorities with accuracy, and gradually learn other functions such as accounts and weighbridge operations to provide cross-team support.

Qualifications

• Previous experience in administration, customer service, order processing or a similar customer-focused role.
• Excellent customer service skills and a professional, responsive approach to inquiries.
• Strong written communication skills, especially by email.
• Exceptional attention to detail and time management.
• Proficiency in Microsoft Office Suite.
• Collaborative and flexible, willing to learn other administrative functions.
• Experience in agriculture or FMCG is advantageous but not essential.

Responsibilities

• Coordinate and process bulk customer orders accurately and efficiently, ensuring requirements are understood and communicated.
• Provide high levels of customer service through phone and email, replying to inquiries and keeping customers informed.
• Manage multiple orders and priorities with accuracy and attention to detail.
• Act as a key contact for customer inquiries and coordinate with transport companies and drivers.
• Maintain accurate customer, order and delivery documentation and assist with branch reporting.
• Develop capability across other branch administration functions, including accounts and weighbridge operations.

Skills

Customer service

Order processing

Communication

Microsoft Office

Attention to detail

Tools

Microsoft Excel

CRM software

Job description

Riverina (Australia) Pty Ltd – Warwick QLD

Bring your expertise and passion to an innovative and trusted brand.

Looking to join a team that is passionate about agriculture and making a real difference in the industry? Look no further than Riverina Australia! Our team is dedicated to not only providing high-quality grains, animal feeds, and proteins to producers across all species but also sourcing grain directly from growers to assist in marketing their produce to the world. We're a diverse and dynamic brand with big plans for the future, and we're excited to adapt and evolve alongside the ever-changing landscape of Australian agriculture. Come and be a part of our team as the “Partner of choice in feeding the world”!

About the role

An exciting opportunity has arisen for a customer-focused Administration Officer to join our team at our Warwick branch.

This role will have a strong focus on customer service and the accurate coordination and processing of bulk customer orders. You will work closely with customers and internal teams to ensure orders are processed accurately, requirements are clearly communicated, and customers receive a high level of service.

We are looking for someone who is highly organised, has exceptional attention to detail and can confidently manage multiple priorities in a busy branch environment. Accuracy is critical in this role, and you will need to take ownership of ensuring customer orders and associated information are correct and completed on time.

As part of our close-knit branch administration team, you will also progressively learn other administrative functions across the branch, including accounts and weighbridge operations, enabling you to provide coverage and support across the team when required.

Key Responsibilities:

• Coordinate and process bulk customer orders accurately and efficiently, ensuring customer requirements are clearly understood and communicated.
• Provide a high level of customer service through phone and email communication, responding to enquiries and keeping customers informed.
• Manage multiple customer orders, requests and competing priorities while maintaining a high level of accuracy and attention to detail.
• Act as a key point of contact for customer inquiries and coordinate with transport companies and drivers.
• Maintain accurate customer, order and delivery documentation and assist with relevant branch reporting and records.
• Develop capability across other branch administration functions, including accounts and weighbridge operations, to provide support and coverage across the team when required.
• Adhere to FeedSafe Quality Assurance, Workplace Health and Safety, and Good Management Practice standards.

What we’re looking for:

• Previous experience in administration, customer service, order processing or a similar customer-focused role.
• Exceptional customer service skills and a professional, responsive approach to customer enquiries.
• Strong written communication skills, with the ability to communicate clearly and professionally by email.
• Exceptional attention to detail and a strong commitment to accuracy.
• Strong organisational and time management skills, with the ability to juggle multiple orders, requests and competing priorities.
• Proficiency in Microsoft Office Suite.
• A collaborative and flexible approach, with a willingness to learn different administrative functions and provide support across the branch team.
• Experience within theagriculture orFMCG sector would be advantageous but is not essential.

Riverina is an equal-opportunity employer. This opportunity is not eligible for sponsorship.