Administration Officer

Townsville Private Clinic; Townsville City; On-site; AUD 52,000 - 66,000; Full time

Job summary

Townsville Private Clinic in Townsville is seeking an Administration Officer to support psychiatrists and the clinic team, ensuring efficient operations and a high-quality patient experience.

The role involves managing appointments, billing, records, admissions, and onboarding new staff, requiring healthcare admin experience, strong MS Office skills, and confidentiality. Join our supportive private practice within a premier mental health facility.

Qualifications

• Experience in administration, preferably within healthcare/private practice.
• Strong computer skills and practice management software proficiency.
• Excellent communication and interpersonal skills.
• Attention to detail and high organisation.
• Knowledge of Medicare, private health insurance and billing systems.

Responsibilities

• Provide high-level administrative support, including managing appointments and correspondence for Psychiatrists.
• Liaise with patients, families, and clinical teams to ensure a seamless patient journey from initial enquiry to follow-up.
• Coordinate patient bookings, manage schedules, and handle changes promptly.
• Process and manage patient billing, Medicare claims, and private health insurance reimbursements.
• Handle medical records, ensuring confidentiality and accuracy.
• Perform reception duties, including answering queries and providing a welcoming atmosphere.
• Support admission and discharge processes, ensuring accurate documentation and communication.
• Contribute to daily banking, reconciliation, and financial reporting as needed.
• Assist in onboarding and training new administrative team members.

Skills

Administration experience

Healthcare admin

MS Office

Practice management software

Communication skills

Attention to detail

Confidentiality

Billing knowledge

Tools

MS Office

Practice management software

Job description

Who We Are
Townsville Private Clinic is a premier 73-bed private mental health facility located in the heart of Townsville's CBD. We provide high-quality, accredited care to North Queensland, addressing a range of mental health concerns such as anxiety, depression, PTSD, and bipolar disorder. Through our inpatient, day patient, and outpatient programs, we offer compassionate, evidence-based treatment in a safe and supportive environment.

As part of Aurora Healthcare, one of Australia's largest private mental health providers, we are committed to delivering positive patient outcomes and holistic mental health care. We welcome patients with private insurance, self-funded options, and eligible veterans through our DVA partnership.

About the Role

We are currently seeking an experienced dedicated and highly organised Administration Officer to join our team. This role involves providing exceptional administrative support to our psychiatrists and the broader clinic team. The successful candidate will play a key role in ensuring seamless operations, contributing to an efficient and high-quality experience for both our patients and staff.

Position Overview

As an Administration Officer, you will play a key role in managing the daily administrative functions throughout the clinic supporting the delivery of patient-focused care. You will work closely with practitioners and various departments to ensure all processes are executed efficiently and professionally.

Key Responsibilities

• Provide high-level administrative support, including managing appointments and correspondence for Psychiatrists.
• Liaise with patients, families, and clinical teams to ensure a seamless patient journey from initial enquiry to follow-up.
• Coordinate patient bookings, manage schedules, and handle changes promptly.
• Process and manage patient billing, Medicare claims, and private health insurance reimbursements.
• Handle medical records, ensuring confidentiality and accuracy.
• Perform reception duties, including answering queries and providing a welcoming atmosphere.
• Support admission and discharge processes, ensuring accurate documentation and communication.
• Contribute to daily banking, reconciliation, and financial reporting as needed.
• Assist in onboarding and training new administrative team members.

What You'll Bring

• Proven experience in administration, preferably within a healthcare or private practice setting.
• Strong computer skills, including proficiency in MS Office and practice management software.
• Excellent communication and interpersonal skills with a professional and empathetic approach.
• Exceptional attention to detail and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Knowledge of Medicare, private health insurance, and billing systems.
• Commitment to maintaining confidentiality and patient privacy.

Desirable Qualifications

• Experience in administration or a similar setting.
• Familiarity with accounts receivable/payables and patient admission/discharge processes.

What We Offer

• Professional development opportunities tailored to your career goals.
• Access to a network of healthcare professionals and experts.
• A nurturing work environment that values your contributions.
• The opportunity to make a meaningful impact in the lives of our patients and the broader community.