Administration Officer Outpatients

Queensland Health; Kingaroy; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Career pathways

Wellbeing programs

Job summary

Darling Downs Health in Kingaroy is seeking an Administration Officer Outpatients to coordinate information, support patient journeys and keep services running smoothly within a collaborative team. You’ll help ensure timely access to care and contribute to positive patient experiences across the community.

The role emphasizes compassionate communication, accurate data handling and strong organisational skills to support clinicians and office staff in a busy outpatient setting.

Qualifications

• Experience delivering high-quality administrative or customer service support in a busy environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Confidence using contemporary digital systems and maintaining accurate records and data.
• The ability to prioritise tasks, work independently and contribute positively within a team.
• Experience in healthcare or patient administration systems is a plus.

Responsibilities

• Creating positive patient experiences through professional, responsive administrative support.
• Coordinating appointments, referrals and patient information to support efficient care delivery.
• Working closely with clinical and administrative teams to ensure services run smoothly and effectively.
• Identifying opportunities to improve processes and strengthen team outcomes.

Skills

Administrative support

Customer service

Communication skills

Data entry/Records

Healthcare knowledge

Tools

Patient administration systems

Job description

Join our Outpatients team in Kingaroy and help create a positive experience for patients accessing healthcare services. In this rewarding administrative role, you’ll coordinate information, support patient journeys, and keep services running smoothly while working with a collaborative team that values connection, professionalism, and community impact.

What your day could look like

As an Administration Officer Outpatients, you'll play an important role in helping patients access the care they need. By keeping information accurate, supporting appointments and working closely with clinicians and colleagues, you'll contribute to a seamless experience for patients while helping the service deliver high-quality healthcare outcomes.

Every day, you'll contribute by:

• Creating positive patient experiences through professional, responsive administrative support.
• Coordinating appointments, referrals and patient information to support efficient care delivery.
• Working closely with clinical and administrative teams to ensure services run smoothly and effectively.
• Identifying opportunities to improve processes, enhance service quality and strengthen team outcomes.

Let's Talk About You

You're someone who brings both capability and care to every interaction. You communicate with compassion, act with integrity and treat people with dignity, even when balancing competing priorities. You enjoy being the person who keeps things organised, finds solutions to challenges and helps others feel supported. Most rewarding of all, you take pride in knowing your work helps patients receive timely access to healthcare services and contributes to better experiences across the community.

Here's what will help you thrive in this role:

• Experience delivering high-quality administrative or customer service support in a busy environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships.
• Confidence using contemporary digital systems and maintaining accurate records and data.
• The ability to prioritise tasks, work independently and contribute positively within a team.

You’ll stand out from the crowd if you have experience in a healthcare environment and/or knowledge of patient administration systems.

Above all, you’ll bring compassion, integrity, dignity, innovation and courage, helping create positive experiences for patients, colleagues and the community.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region,fromTaroom in the north to Texas in thesouth,our purpose is to ensure accessible and sustainable care.It'scomplex, challenging work that makes a real difference – and the career possibilities are endless.

Whetheryou'rea doctor, nurse, allied health professional, facilities team member,or administrator,you'llsee your impact firsthand.Here,you'llfind opportunities that simplydon'texist elsewhere: the chance to lead initiatives, develop specialties, andembraceresponsibilities that would take years toaccessin larger health services.

Darling Downs Healthis where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.