Administration Officer

Pine Rivers Private Hospital; Strathpine; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

On-the-job learning

Support to learn role and systems

Discounted health insurance

Job summary

Pine Rivers Private Hospital in Strathpine, QLD, is seeking a proactive Administrative Officer to support busy clinical teams with reception, admissions and health fund checks.

You will interact with patients and families, manage multiple systems, and contribute to continuous improvement and high-quality patient care within a collaborative team.

Qualifications

• Previous administrative experience in a busy office environment is essential.
• Healthcare administration experience is desirable but not essential.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Provide welcoming professional service to patients, families, visitors and staff.
• Coordinate patient admissions and support a smooth patient journey.
• Manage reception, telephone and email enquiries professionally and efficiently.
• Complete health fund, Medicare and DVA eligibility checks as required.
• Process patient payments, including excesses and co-payments accurately.
• Maintain accurate and confidential patient information across relevant systems.
• Complete administrative, billing and reporting functions as required.
• Manage competing priorities and deadlines in a busy clinical environment.
• Respond calmly and professionally to sensitive situations while maintaining privacy.
• Work collaboratively with clinical and non-clinical teams to support service delivery.
• Identify opportunities to improve administrative processes and service delivery.

Skills

Interpersonal skills

Communication

Computer literacy

Organisational skills

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Pine Rivers Private Hospital – Strathpine QLD

Do you take pride in providing exceptional customer service, building positive relationships, and supporting a busy team with a wide range of administrative tasks? If you're organised, adaptable and thrive in a fast-paced environment, we would love to hear from you.

• A supportive and collaborative administration team where your contribution matters
• On-the-job learning and support as you become familiar with the role and our systems
• The opportunity to develop your skills across a broad range of healthcare administration functions
• A workplace that values respectful communication and continuous improvement
• Opportunities to contribute ideas and help improve the way we work

About the role:

Join the Pine Rivers Administration Team and play an important role in supporting the delivery of exceptional patient care. As one of the first points of contact for our patients, families, visitors and clinical teams, you'll provide professional, compassionate and efficient administrative support in a busy mental health environment.

You’ll work as part of a collaborative administration team where excellent service, accuracy, communication and teamwork matters. Every interaction is an opportunity to create a positive experience for our patients and the people who support them.

About us

Located on the banks of the South Pine River in Strathpine, our 70-bed mental health facility provides comprehensive inpatient and day programs for the Queensland community. We specialise in the treatment of addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD, psychosis and chronic pain. We also provide specialised therapies including EMDR, TMS, esketamine and ECT.

Key responsibilities:

• Provide a welcoming and professional service to our patients, families, visitors and staff
• Coordinating patient admissions and supporting a smooth and positive patient journey
• Managing reception, telephone and email enquiries professionally and efficiently
• Completing health fund, Medicare and DVA eligibility checks as required
• Processing patient payments, including excesses and co-payments accurately and sensitively
• Maintaining accurate and confidential patient information across relevant systems
• Completing administrative, billing and reporting functions as required
• Managing competing priorities and deadlines in a busy clinical environment
• Responding calmly and professionally to sensitive situations while maintaining patient privacy, dignity and confidentiality
• Working collaboratively with clinical and non-clinical teams to support effective service delivery
• Identifying opportunities to improve administrative processes and service delivery

About you:

You're a proactive, compassionate and reliable team member who understands that great administration is an important part of great patient care.

You thrive in a busy environment, remain calm when priorities change and are comfortable taking initiative, solving problems and asking questions when you need support.

You value clear communication, take pride in accuracy and follow-through, and are willing to contribute ideas that help the team work more effectively. Most importantly, you understand the importance of treating every person with dignity, empathy and respect.

You will bring:

• Excellent interpersonal, written and verbal communication skills
• Strong computer literacy, including demonstrated experience using Microsoft Outlook, Word and Excel, with the ability to confidently learn and navigate multiple electronic systems
• A high level of accuracy and attention to detail
• Strong organisational and problem-solving skills with the ability to prioritise competing demands
• The confidence and capability to work independently when required, including during shifts where you may be the sole Administration Officer on duty
• The ability to work collaboratively and contribute positively as part of a team
• Confidence using EFTPOS and electronic payment systems
• Flexibility to work a variety of shifts across the department’s operating hours
• Previous administrative experience in a busy office-based environment is essential
• Previous healthcare administration experience is desirable but not essential

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation – no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient’s lives.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.