Administration Officer

Healthscope; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible opportunities across multiple

Subsidised meals and parking

Ongoing professional development and&

Employee Assistance Program (EAP)

Novated leasing and salary packaging

Discounted private health insurance

Job summary

Brisbane Private Hospital is seeking a proactive Medical Administrator to join the Front Office team. You will be the first point of contact, delivering a warm welcome and guiding patients through admissions, payments and pre-admission steps within a busy private hospital in Brisbane.

Join a supportive, patient‑focused team and contribute to high-quality care across our hospital precinct. Experience in healthcare and strong communication are essential for success in this role.

Qualifications

• Experience in medical reception or administration.
• Experience within the healthcare industry.
• Ability to multitask and work under pressure.
• Strong interpersonal and communication skills.
• Organised with good time management.
• Proficient with Microsoft Office.

Responsibilities

• Welcoming patients and delivering exceptional customer service.
• Managing admissions and facilitating a smooth patient journey.
• Conducting financial and health fund checks.
• Preparing and maintaining accurate medical records.
• Processing patient payments and administrative documentation.
• Coordinating with doctors' rooms and hospital departments.
• Answering and directing phone enquiries professionally.
• Data entry and general clerical tasks.

Skills

Medical administration

Customer service

Communication

Multitasking

Tools

Microsoft Office

Job description

Looking for a role where every day is different and your work truly makes a difference?

Brisbane Private Hospital is seeking enthusiastic, people-focused Medical Administrators to join our Front Office team. If you thrive in a fast-paced environment, love helping people, and enjoy being part of a supportive and collaborative workplace, we'd love to hear from you.

As the first point of contact for our patients, you'll play a vital role in creating a welcoming and positive experience from the moment they connect with us. This is an exciting opportunity to build a rewarding career within one of Australia's leading private healthcare providers.

What You'll Be Doing

No two days are the same in this dynamic role. You'll be involved in a variety of administrative and patient-facing responsibilities, including:

Welcoming patients and delivering exceptional customer service

Managing admissions and facilitating a smooth patient journey

Conducting financial and health fund checks

Preparing and maintaining accurate medical records

Processing patient payments and administrative documentation

Communicating with patients to finalise pre-admission requirements

Coordinating with doctors' rooms and hospital departments

Answering and directing phone enquiries professionally and efficiently

Supporting the broader administration team with data entry and general clerical tasks

About Us: Set at the top of Wickham Terrace, Brisbane's busiest medical precinct, above the Roma Street Parklands in the heart of the CBD, Brisbane Private Hospital is an acute and rehabilitation hospital with 181 beds, 17 operating theatres and dedicated surgical, ICU and rehabilitation wards. Brisbane Private Hospital specialises in Neurosurgery, Orthopaedics, Spinal, ENT, Pain and Rehabilitation with additional specialties including Plastics, Urology, General Surgery and Oral and Maxillofacial Surgery. Brisbane Private Hospital also delivers a leading private drug and alcohol program, Damascus Health Services, from its dedicated drug and alcohol rehabilitation unit.

What We're Looking For

We're seeking someone who is:

Friendly, professional and customer-focused

Organised and able to juggle competing priorities

Comfortable working in a busy, fast-paced environment

A confident communicator, both face-to-face and over the phone

A proactive team player who takes initiative

Punctual, well-presented and reliable in attendance

Essential Skills and Experience

• Previous medical reception or administration experience
• Experience within the healthcare industry
• Working within a team delivering to deadlines
• Ability to multi-task
• Excellent interpersonal and communication skills
• Strong organisational and time management skills
• Ability to work autonomously and collaboratively
• Flexibility to work a variety of shifts, including early and late starts
• Sound knowledge of Microsoft Office (Outlook, Word and Excel)

Experience with patient management systems is highly regarded but not essential.

Why Healthscope? At Healthscope, our people are at the centre of everything we do. When you join our team, you become part of a nationwide Community of Care, where your contribution directly impacts patients and their families every day.

Enjoy Great Benefits Including:

• Flexible opportunities across multiple hospitals within our network
• Subsidised meals and parking
• Ongoing professional development and career growth
• Employee Assistance Program (EAP)
• Maxxia Rewards and discounts
• Novated leasing and salary packaging options
• Discounted private health insurance for permanent employees

More Information:Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

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