Administration Officer

ACE Materials Handling Pty Ltd; Townsville City; On-site; AUD 34,000 - 44,000; Part time

Job summary

ACE Materials Handling Pty Ltd in Townsville is seeking a Part-Time Administrator to join our NQ Team. Based in our Townsville office, this role offers 25 hours per week (5 hours per day, Monday to Friday) with flexible start and finish times to suit your work/life balance.

This role will see you supporting Coordinators, Technicians and Works Managers with scheduling, daily administration, and client communications to ensure the efficient delivery of scheduled works and related activities.

Qualifications

• Excellent verbal and written communication skills.
• Highly organised with forward planning ability.
• Strong attention to detail and experience creating documentation.
• Ability to create positive relationships with a variety of people.
• Familiar with Microsoft Office Suite for daily use.
• Experience with Navision is desirable, but training will be provided.

Responsibilities

• Schedule staff to works and prepare related paperwork.
• Complete daily administrative duties.
• Liaise with clients to book servicing, repairs, inspections via phone and email.
• Prepare internal and client process documentation daily.
• Ensure site teams have all paperwork, passes, inductions and information.
• Book flights and accommodation for required travel.
• Respond to emails and client requests to ensure satisfaction.

Skills

Communication

Organisation

Attention to detail

Relationship building

Microsoft Office

Navision

Tools

Navision

Job description

ACE Materials Handling Pty Ltd is an Australian owned engineering and materials handling company which has been operating since 1991 with branches in Sydney, Newcastle, Brisbane, Cairns, Gladstone, and Townsville. We provide services to clients in all industries through inspection, service, maintenance & repair of their materials handling equipment and other assets.

We are currently seeking the services of a Part-Time Administrator to provide their organisational and agile administrative skills to our NQ Team, based in our Townsville office. This role is offered on a part-time basis of 25 hours per week, with 5 hours per day, Monday to Friday, preferred. Flexibility is provided for start and finish times to suit your work/life balance.

This role will see you working alongside our Coordinators, Technicians and Works Managers to administratively support staff to enable the successful completion of works and also providing high quality daily administrational needs for the branch, to ensure the efficient forward planning of scheduled works and associated activities to meet client and business requirements.

To be successful in this role, you will be able to undertake the following tasks & responsibilities;

Work in partnership with Coordinators, Administrators and Works Managers to administratively support the scheduling of staff to works and associated paperwork in line with their qualifications and competency

Complete an array of daily administrative duties

Professionally liaise with clients to book in servicing, repairs, inspections and any other operational works via phone and email

Complete required administrative paperwork to support internal and client process daily

Ensure technicians have all required paperwork, passes, permits, inductions and information for scheduled works prior to attending site

Consistently communicate with technicians and clients to meet expectations and provide excellent service

Respond to emails and queries in a timely manner

Respond to client requests or pass on to relevant team member for resolution to ensure client satisfaction

Book flights and accommodation for required travel

To succeed in this role, candidates should possess the following;

Excellent verbal and written communication skills

Highly organised with forward planning ability

Strong attention to detail and experience creating documentation

Ability to create positive relationships with a variety of people

Familiar with Microsoft Office Suite for daily use

Experience with Navision is desirable, but not essential as training will be provided to the successful candidate