Administration Officer

Shepparton Private Hospital Care; City of Greater Shepparton; On-site; AUD 44,000 - 47,000; Full time

Benefits offered by this job

Career development

Salary packaging

Flexible rostering

Wellbeing support

Job summary

Shepparton Private Hospital Care – Shepparton VIC is seeking an experienced administration professional to support patient services and front of house operations in a fast-paced healthcare setting.

Responsibilities include managing front desk, answering calls, handling payments, maintaining patient records, and collaborating with clinical teams to ensure a compassionate, patient-centered experience. The base hourly rate ranges from $32.38-$33.94 plus superannuation (VIC PP1-PP4).

Qualifications

• Experience in front desk and patient services in healthcare settings.
• Strong attention to detail and time management in a fast-paced environment.
• Proficiency in Microsoft Office and patient management systems.

Responsibilities

• Manage front desk operations and clerical administration, greeting patients and answering calls.
• Provide compassionate, customer-focused service while coordinating administrative processes.
• Handle payments and remittances, daily cashier duties with data accuracy.

Skills

Interpersonal communication

Customer service

Time management

Data entry

Tools

Microsoft Office

Patient management systems

Job description

Shepparton Private Hospital Care – Shepparton VIC

This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service.

Key Responsibilities:

You will play a vital role in supporting the smooth day to day operation of our patient services and front of house administration, working closely with patients, families, and clinical teams.

• Manage front desk operations and clerical administration, ensuring a warm, professional welcome by greeting patients, visitors, and carers upon arrival, and efficiently answering telephone inquiries.
• Provide a compassionate, customer focused service while coordinating administrative processes in accordance with organizational requirements.
• Handle payment and remittances accurately, executing daily cashier duties with a strong eye for detail and data integrity.
• Maintain accurate patient documentation and take ownership of assigned tasks, ensuring efficient completion within required timeframes.
• Identify and resolve administrative issues using sound judgment, while contributing to process reviews that enhance service delivery.
• Work collaboratively as a positive, supportive team member and independently when needed while fostering a culture of accountability, professionalism, and patient-centred care.

About You:

• Exceptional interpersonal skills and empathy, with experience delivering clear, professional communication regarding patient services, billing, and financial consent.
• Strong attention to detail, excellent time management, and the ability to juggle competing priorities in a fast-paced environment.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office and patient management systems.
• Sound judgment, proactive problem-solving abilities, and the capacity to work both autonomously and collaboratively within a team.

What’s in it for You:

On offer is a base hourly rate ranging from$32.38-33.94 + superannuation based on experience level and qualification (VIC Support Services PP1-PP4 )

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.