Administration Officer

Western Sydney Local Health District; Sydney; On-site; AUD 74,000 - 76,000; Full time

Job summary

Western Sydney Local Health District (WSLHD) is seeking an Administration Officer to support Integrated and Community Health across Merrylands and other Community Health Centres. This permanent full-time role involves delivering reception and administrative services to enable clinical teams to provide community-based care.

You will manage appointments, patient records, data entry and general administration with a focus on customer service, accuracy and confidentiality.

Qualifications

• Certificate III in Health Administration or equivalent, or willingness to undertake.
• Extensive administrative experience with exceptional customer service and confidentiality.
• Excellent written communication and experience producing documents.
• Experience with data, record keeping and electronic health record systems.
• Ability to work autonomously within a multidisciplinary team.

Responsibilities

• Provide high-quality administrative and reception support.
• Manage reception, switchboard and waiting-room activities.
• Coordinate appointments, client records, data entry and meetings.
• Maintain electronic health records and process scheduling.
• Coordinate stationery, clinical supplies, equipment and other resources.
• Support WHS, quality, accreditation and incident management.

Skills

Customer service

Data entry

Administrative support

Written communication

Time management

Education

Certificate III in Health Administration or equivalent

Tools

Electronic health records

MS Office

Job description

• Make a meaningful difference in community health every day
• Join a collaborative team supporting quality patient care
• Build your career across Western Sydney Community Health

• Make a meaningful difference in community health every day
• Join a collaborative team supporting quality patient care
• Build your career across Western Sydney Community Health

Manage a welcoming, consumer-focused service while supporting clinical teams across Western Sydney Community Health.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 3

Remuneration: $73,915.12 - $76,218.8 per annum + ADO + Super

Hours Per Week: 38

Location: Merrylands Community Health Centre and other Community Health Centres Across WSLHD

Where you'll be working

Join Western Sydney Local Health District (WSLHD) within Integrated and Community Health, where administration plays a vital role in connecting consumers with high-quality health services. You will work alongside nurses, allied health professionals and support teams in a diverse, fast-paced environment where your organisation, professionalism and customer service make a genuine difference.

• Be a welcoming first point of contact for clients, carers and community members.
• Work collaboratively with multidisciplinary clinical and support teams.
• Support community health centres and services across Western Sydney.
• Contribute to a safe, inclusive and consumer-focused environment.
• Gain exposure to a broad range of health administration, records and business systems.

What You'll Be Doing

As an Administration Officer, you'll provide high-quality administrative and reception support that enables clinical teams to deliver effective community-based care. You'll combine exceptional customer service with strong organisation, accuracy and digital administration skills.

• Manage reception, switchboard and waiting-room activities, responding professionally to diverse consumer needs.
• Coordinate appointments, client records, data entry, correspondence, meetings and day-to-day administrative requirements.
• Maintain accurate electronic health records and process scheduling, roster, transactions and service requests.
• Coordinate stationery, clinical supplies, equipment and other resources to keep services operating efficiently.
• Support WHS, quality, accreditation, incident management and continuous improvement activities across community health services.

Selection Criteria

• Holds a Certificate III in Health Administration or equivalent, or is willing to undertake this level training.
• Extensive experience in an administrative role, with demonstrated experience in exceptional customer service skills the ability to maintain strict confidentiality.
• Excellent written communication skills, and demonstrated experience producing complex documents such as meeting minutes, briefs, and reports and spread sheets.
• Demonstrated experience using a variety of data, record keeping and ordering systems, computer applications and electronic health record systems.
• Demonstrated initiative, organisational and time management skills and ability to manage responsibilities within required timeframes under broad supervision.
• Ability to work autonomously and actively participate within a multidisciplinary team.
• Experience supporting clinical teams and/or the implementation of new systems in a health care or similar setting.
• Current NSW Driver’s Licence and willingness to use for work purposes.

Applications Close: 19th November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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