Administration Officer Level 3

NSW Health; Sydney; On-site; AUD 74,000 - 76,000; Full time

Job summary

NSW Health in Sydney is seeking an Administration Officer for Westmead to support clinical teams with high-quality administrative and reception duties. You will manage patient registrations, bookings and records to ensure a patient-centred experience across multiple clinics.

The role offers permanent, full-time hours in a dynamic health environment where teamwork and attention to detail matter daily.

Qualifications

• Qualifications in Health Administration and/or proven experience in providing high level administrative support for a complex clinical/corporate service.
• Demonstrated experience with computer/data entry skills, especially scheduling appointments (rebooking, confirming, rescheduling).
• Advanced communication skills and strong interpersonal abilities for efficient operations.
• Ability to self-organise and prioritise tasks to meet deadlines with limited supervision.
• Commitment to quality customer service and confidentiality.

Responsibilities

• Provide high-quality administrative and reception support for clinical teams and patient services.
• Manage patient registrations, enquiries and appointments to ensure smooth patient flow.
• Coordinate appointment scheduling, rebooking, referrals and waitlists.
• Maintain accurate patient information in electronic records with confidentiality.
• Assist with billing, Medicare/CDBS vouchers and revenue-related tasks.
• Collaborate with clinical staff to maintain smooth service delivery.

Skills

Health Administration

Data entry

Communication skills

Self-organisation

Confidentiality

Education

Health Administration qualification

Tools

Electronic Medical Records (eMR)

Scheduling software

Reception systems

Job description

Permanent opportunity to build your career in NSW Health

Make a meaningful difference to patients and their healthcare experience

Bring your administration expertise into a dynamic clinical environment

Put your people skills and administrative expertise to work where they make a real difference.

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 3
Remuneration:$73,915.12 - $76,218.8 per annum
Hours Per Week:38
Location:Westmead

Where you'll be working

Join Western Sydney Local Health District (WSLHD) Oral Health Services, a major state-wide service providing essential dental care to communities across Western Sydney. Based at Westmead, you will become part of a collaborative and supportive team that plays an important role in keeping busy dental clinics running smoothly and ensuring patients receive a positive, seamless experience.

This is an opportunity to bring your existing administration, customer service or coordination experience into a rewarding healthcare environment, where every interaction matters.

Be part of a well-established public health service delivering essential oral healthcare.

Work alongside experienced clinicians, healthcare professionals and administrative colleagues.

Build valuable experience in health administration, patient services and clinical operations.

Enjoy a varied role where no two days are quite the same, developing your skills and expanding your experience.

Demonstrate flexibility to work across WSLHD Oral Health clinic locations, including Westmead, Blacktown and Mount Druitt, as service needs require.

What you'll be doing

You will be at the heart of the patient journey, providing high-quality administrative and reception support that helps clinical teams deliver efficient, patient-centred dental services. Combining your organisational skills, attention to detail and exceptional customer service, you will help create a welcoming and well-coordinated experience for patients, carers and clinicians.

Deliver outstanding customer service: Be a welcoming first point of contact, assisting patients, carers and clinicians with enquiries, registrations and appointments.

Coordinate patient access and clinic flow: Manage appointment scheduling, rebooking, referrals and waitlists to support efficient clinic operations.

Maintain accurate patient information: Manage electronic medical records (eMR), patient documentation and data entry, ensuring accuracy, confidentiality and compliance.

Support financial and administrative processes: Assist with patient billing, Medicare claims, Child Dental Benefits Schedule (CDBS), vouchers and revenue-related activities.

Keep services running smoothly: Work collaboratively with clinical teams, manage competing priorities, resolve enquiries and contribute to continuous service improvement.

Ready to make your next career move?

Your administration skills can do more than keep things organised – they can help people access essential healthcare. If you are an experienced administrator, medical receptionist or customer service professional looking for a new challenge, this is your opportunity to take your skills into a meaningful healthcare career. Join Western Sydney Local Health District and be part of a team that values collaboration, respect, continuous learning and making a difference.

Bring your experience. Grow your expertise. Make every interaction count.

Selection Criteria

Qualifications in Health Administration and / or proven experience in providing high level administrative support for a complex clinical/corporate service.

Demonstrated experience of strong computer/data entry skills, specifically with electronic systems helping to schedule appointments, which includes rebooking, confirming, and rescheduling.

Advanced communication skills, including strong interpersonal skills to ensure optimal efficiency.

Proven capacity to self-organise and prioritise tasks to consistently meet deadlines with limited supervision.

Demonstrated ability to identify issues of relevance, sensitivity, and confidentiality, and knowing when to elevate matters of importance and/or urgency.

Proven commitment to the provision of quality customer service.

Requisition ID: REQ693832
Applications Close: 15th November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)