Administration Team Leader

Western Sydney Local Health District; Sydney; Sur place; AUD 87 000 - 89 000; Plein temps

Résumé du poste

Western Sydney Local Health District is seeking an Administration Team Leader to lead a high-performing admin team across Westmead and Mount Druitt Hospitals. You will oversee patient registration, front-desk operations and call centre functions to ensure timely access and a positive patient journey.

This permanent full-time role offers 38 hours per week, location at Westmead and Mount Druitt, and a path to contribute to service improvements within NSW Health.

Qualifications

• Relevant qualifications and/or equivalent experience in high-level administrative management.

Responsabilités

• Lead administration functions across two hospital locations.
• Provide high-level leadership, supervision and operational support for admin services.
• Coordinate patient registration and call centre functions.
• Roster, leave management and workforce allocation.
• Handle complex enquiries with confidentiality.
• Collaborate with clinicians and support services to drive excellence.
• Drive continuous improvement and safety initiatives.

Connaissances

High-level administrativa leadership

Supervisory and team leadership

Customer service excellence

Stakeholder communication

Policy and NSW Health procedures

Time and organizational management

Confidentiality and discretion

Outils

MS Word

MS Excel

PowerPoint

Description du poste

• Lead a high-performing administration team across two major hospitals
• Drive exceptional patient experience and call centre performance
• Full-time leadership role in a fast-paced healthcare environment

• Lead a high-performing administration team across two major hospitals
• Drive exceptional patient experience and call centre performance
• Full-time leadership role in a fast-paced healthcare environment

Lead, manage and build a customer-focused administration team supporting patient care across Westmead and Mount Druitt Hospitals.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 6

Remuneration: $86,896.63 - $88,951.42 + ADO + super

Hours Per Week: 38

Location: Westmead Hospital and Mount Druitt Hospital

Where you'll be working

Join the Centre for Oral Health (COH) within Western Sydney Local Health District, providing vital administration leadership across Westmead Hospital and Mount Druitt Hospital. This is an exciting opportunity to lead a dedicated team that plays a critical role in ensuring patients receive timely access to dental services and a seamless healthcare experience. Working in a dynamic and rewarding environment, you will collaborate with clinicians, managers and support services to drive operational excellence and enhance patient outcomes.

• Lead administration functions supporting one of Western Sydney's largest public oral health services.
• Work across Westmead Hospital and Mount Druitt Hospital locations.
• Join a collaborative and values-driven team committed to delivering exceptional patient care.
• Contribute to service improvements, quality initiatives and operational excellence.
• Access professional development opportunities within a leading healthcare organisation.

What You'll Be Doing

As the Administration Team Leader, you will provide high-level leadership, supervision and operational support to the Centre for Oral Health's administration services, including patient registration and call centre functions. You will ensure efficient day-to-day operations, support workforce coordination, and foster a customer-focused culture that enhances service delivery and patient experience.

• Lead, coach and support administrative staff across patient registration and call centre operations.
• Coordinate rostering, leave management and workforce allocation to maintain efficient service coverage.
• Manage complex enquiries from patients, staff and stakeholders while ensuring confidentiality and professionalism.
• Build strong working relationships with clinical and non-clinical teams to support quality dental services.
• Drive continuous improvement, work health and safety initiatives, and administrative performance outcomes.

Selection Criteria

• Relevant qualifications and/or equivalent experience in high level administrative management experience with demonstrated experience in providing a high level of administration support in a supervisory/team leader capacity
• Demonstrated ability to learn legislative requirements, NSW Health policy and procedures associated with the management of a contemporary health service area.
• Demonstrated effective organisational, time and people management skills including the ability to prioritise work to meet deadlines; have good team skills as well as the ability to work independently with minimal supervision.
• Demonstrated ability to accurately identify significant issues and clearly communicate their business implications to the line Manager in a timely manner, with the ability to contribute to the development of innovative and contemporary policies and strategies.
• Strong customer service focus, along with high level interpersonal skills enabling effective communication with diverse groups of people; with an ability to exercise judgment and discretion while maintaining confidentiality with an ability to be flexible and adaptable.
• Excellent oral and written communication skills, with outstanding attention to detail and the demonstrated ability to develop standard correspondence including letters and emails under supervision such as employment correspondence, briefs, reports and submissions.
• Demonstrated intermediate computing skills including proficiency in MS Word, Excel and PowerPoint as well as the ability to use various information systems and records management systems.

Applications Close: 15th November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

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