Administration Officer

Strategic Business Co.; Queensland; On-site; AUD 41,000 - 48,000; Full time

Job summary

Strategic Business Co. in Bundaberg is recruiting an experienced Administration Officer to support a busy trades team. You will handle customer communications, scheduling and job progress, and manage accounts payable/receivable using Xero and Fergus.

Ideal candidates have 2–3 years of admin experience, strong communication skills, and a proactive, detail‑oriented approach to prioritising multiple deadlines in a local electrical business setting.

Qualifications

• At least 2–3 years’ experience in an administration role.
• Exposure to accounts payable, accounts receivable and invoicing.
• Strong working knowledge of Xero or a similar accounting system.
• Excellent communication skills and a confident, professional phone manner.
• High attention to detail and the ability to prioritise a varied workload.

Responsibilities

• Customer communication: Answer incoming calls, direct enquiries and manage emails with a friendly, professional approach.
• Job coordination support: Communicate with clients about scheduling and job progress, keeping information accurate and up to date.
• Accounts administration: Process accounts payable and receivable, enter supplier invoices and generate customer invoices accurately.
• Systems and records: Use Xero and Fergus to maintain reliable financial and job information.
• Office support: Follow up outstanding information, manage deadlines and help ensure tasks are completed on time.

Skills

Customer communication

Accounts handling

Attention to detail

Multitasking

Phone manner

Organisation

Tools

Xero

Fergus

Job description

Bundaberg | $30–$35 per hour, depending on experience | Full-Time Monday to Friday

An organised office makes all the difference to a busy trades team. Bring your administration and accounts experience to a longstanding Bundaberg electrical business where your contribution matters.

Strategic Business Co is recruiting on behalf of an established, well-known local electrical business seeking an experienced Administration Officer. This role suits someone who enjoys keeping things moving responding to customers, maintaining accurate accounts, following up details and helping a busy team stay organised. You’ll bring confidence, initiative and a practical approach to managing competing priorities.

The opportunity

You’ll play an important part in the day-to-day running of the office, helping ensure customers receive clear communication and jobs are supported by accurate, timely administration.

Your responsibilities will include:

Customer communication: Answer incoming calls, direct enquiries and manage emails with a friendly, professional approach.

Job coordination support: Communicate with clients about scheduling and job progress, keeping information accurate and up to date.

Accounts administration: Process accounts payable and receivable, enter supplier invoices and generate customer invoices accurately.

Systems and records: Use Xero and the business’s job management system (Fergus) to maintain reliable financial and job information.

Office support: Follow up outstanding information, manage competing deadlines and help ensure jobs and administration tasks are completed on time.

What you’ll bring

You’re an experienced administrator who takes ownership of your work and understands how much the details matter. You can switch between a customer enquiry, an invoice and a competing deadline while keeping track of what needs to happen next.

At least 2–3 years’ experience in an administration role (essential).

Exposure to accounts payable, accounts receivable and invoicing (desirable).

Strong working knowledge of Xero or a similar accounting system.

Excellent communication skills and a confident, professional phone manner.

High attention to detail and the ability to prioritise a varied workload.

A proactive approach where you follow things through and take action when something needs attention.

A positive attitude, pride in your work and a willingness to support your teammates.

Experience in an electrical, construction or other trade-based business will be highly regarded. Experience with Fergus or another job management system is an advantage, but is not essential.

Why join the team?

$30–$35 per hour, depending on your experience.

A longstanding local business with an established reputation in Bundaberg.

A supportive team that genuinely values your work and contribution.

Ongoing professional and personal development.

A down-to-earth workplace where people work together and enjoy a laugh.