Administration Officer

Department of Health; Melbourne; On-site; AUD 62,000 - 75,000; Full time

Benefits offered by this job

Mentoring and support

Competitive remuneration

Flexible leave

Job summary

Workplace Injury Commission (WIC) in Melbourne is seeking an Administration Officer to provide essential support to all client-facing teams. You will manage emails, assist with eCAMS records, and help prepare medical panel requests while delivering timely, accurate information.

The role requires strong Microsoft Office skills, clear communication, and discretion with confidential data. You’ll join a collaborative team within a stable Victorian Government authority that offers mentoring, flexible

Qualifications

• Experience in administrative support roles with typical admin tasks.
• Strong communication with diverse stakeholders.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide administrative support to client-facing teams across WIC.
• Manage emails and add to eCAMS; create large file sharing links.
• Prepare and send medical panel requests; support general admin tasks.
• Handle ad hoc requests from the manager while maintaining confidentiality.

Skills

Administrative support

Communication skills

MS Office (Outlook, Word, Excel, Power

Discretion and integrity

Stakeholder liaison

Tools

Microsoft Office Suite

Job description

Workplace Injury Commission (WIC) Melbourne $68,504 per annum (plus super) + excellent mentoring and support.

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

The impact you'll have:

At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. As we continue on an exciting new chapter of growth, we need you to join us as an Administration Officer. In this role, you'll be part of a collaborative team that is responsible for providing administrative support functions to all client facing teams across the WIC. Harnessing your administrative experience, you will carry out tasks including associating emails to WIC's electronic case administration management system (eCAMS), creating large file sharing links to distribute to stakeholders and compiling and sending of medical panel requests, managing team emails, updating and accessing eCAMS, as well as various ad hoc requests from your direct manager as the need arises. Along with your strong communication and relationship building skills, you will bring your enthusiasm and high achievement drive to ensure that systems and processes work effectively.

Who we're looking for:

• Demonstrated experience operating in an administrative support capacity with exposure to a standard range of core administration, support services and systems.
• Well-developed communication and interpersonal skills with the ability to communicate effectively with diverse stakeholders and resolve basic enquiries where required.
• Strong proficiency in Microsoft Office Suite (e.g. Outlook, PowerPoint, Word, Excel).
• Strong verbal and written skills with the ability to deliver initial basic advice and exchange of information effectively in a timely manner.
• Demonstrated understanding and commitment to discretion and integrity; evidently trustworthy when in knowledge and possession of confidential and sensitive information and data.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward As an Administration Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
• Find support and relationships that count Respect is a key value here. We trust and empower you to be your best self, at work and home.
• Respect today, shape tomorrow Bring your diverse thinking and help make us even better.
• Be rewarded for your contribution We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people. Want to help us shape a brighter future? Join us. Take your career to the next level with the Workplace Injury Commission.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [e-mail]

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation. Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.