Strategy & Client Insights Analyst

Workplace Injury Commission; City of Melbourne; On-site; AUD 112,000 - 137,000; Full time

Benefits offered by this job

Mentoring and support

Flexible leave arrangements

Mental health & wellbeing program

Career development opportunities

Job summary

Workplace Injury Commission is seeking a Strategy & Client Insights Analyst to shape organisational strategy through evidence-based insights. You will analyse client feedback, performance data and trends to identify meaningful insights and provide recommendations that inform planning and service improvements.

Partner with senior leaders to develop executive-ready reporting and dashboards that support strategic decisions.

Qualifications

• Strong ability to translate quantitative and qualitative data into actionable insights.
• Experience in management reporting and analytics.
• Ability to develop executive-ready dashboards.
• Experience incorporating client and stakeholder insights into planning and delivery.

Responsibilities

• Analyse client feedback, performance data and emerging trends to identify meaningful insights and provide evidence-based recommendations for planning, investment decisions and service improvements.
• Develop executive-ready reporting, dashboards and strategic insights to support decision-making at the highest levels.
• Lead initiatives that strengthen client feedback mechanisms and ensure the experiences of injured workers are reflected in planning, prioritising and service delivery.

Skills

Communication & storytelling

Storytelling to executives

Advanced data analysis

Stakeholder engagement

Strategic thinking

Tools

Excel

PowerBI

SQL

BI tools

Data modelling

Job description

$124,552 per annum (plus super) + excellent mentoring and support

• Enjoy rewarding work, a respectful culture, and the support you need to thrive
• Competitive remuneration, flexibility, and incredible benefits
• Play a key role supporting WIC as we help injured Victorians find a way forward

The impact you'll have:

At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As we continue an exciting chapter of growth, we need you to join us as a Strategy & Client Insights Analyst, playing a key role in shaping organisational strategy through evidence-based insights. In this impactful role, you'll analyse client feedback, performance data and emerging trends to identify meaningful insights, understand their implications and provide evidence-based recommendations that inform planning, investment decisions and service improvement initiatives.

Partnering with senior leaders across the organisation, you'll develop executive-ready reporting, performance dashboards and strategic insights that support decision-making at the highest levels. You'll also lead initiatives that strengthen client feedback mechanisms and ensure the experiences of injured workers and other stakeholders are reflected in how we plan, prioritise and deliver services.

We're seeking an analyst who excels at moving beyond reporting to discover the patterns and stories in the data. You'll enjoy bringing together diverse sources of information, identifying key themes, and translating them into clear narratives that support strategic decision-making.

Who we're looking for:

To succeed in this role, you will have:

• Highly developed communication, synthesis and storytelling skills, with the ability to translate complex quantitative and qualitative information into clear narratives, actionable insights and meaningful implications.
  • Advanced skills across the data and analytics toolkit (Excel, PowerBI, SQL, BI tools, statistics, data modelling)
  • Demonstrated expertise in management reporting, data analysis, and visualisation, with a track record of informing strategic and operational decision-making.
  • Advanced skills in quantitative and qualitative analysis, including scenario modelling, trend analysis, and evidence synthesis.
  • Experience in integrating client and stakeholder insights into planning, delivery, and continuous improvement processes.

For further information, please refer to our position description which you can access through our careers site.

Resolution matters. And so do you.

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

• Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
• More leave when you need it most - flexible leave arrangements tailored to you.
• Access to our 24/7 holistic mental health and wellbeing program for you and your family.
• A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

• Help Victorians find a way forward

As a Strategy & Client Insights Analyst, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.

• Find support and relationships that count

Respect is a key value here. We trust and empower you to be your best self, at work and home.

• Respect today, shape tomorrow

Bring your diverse thinking and help make us even better.

• Be rewarded for your contribution

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.

Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.

WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email *******@wic.vic.gov.au

In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.

Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.