Administration Officer

South Burnett Regional Council; Kingaroy; On-site; AUD 72,000 - 76,000; Full time

Benefits offered by this job

Work/Life balance (9 Day Fortnight RDo

Up to 12% employer superannuation

Salary Packaging Benefits and Health &

Job summary

South Burnett Regional Council is seeking an officer based in Kingaroy to provide professional administrative support to the Planning and Development branch. You will handle enquiries, assist with complaints and ensure timely, accurate documentation in Council systems.

The role requires delivering high-quality customer service in a fast-paced environment, with opportunities to contribute to a harmonious and sustainable workforce within the Council.

Qualifications

• Minimum requirement of a current C Class driver’s licence.
• Certificate III in Business Administration is desirable.

Responsibilities

• Provide professional administrative service to support the Planning and Development branch.
• Assist with Planning and Development enquiries and complaints and escalate as needed.
• Record outcomes in Council’s corporate systems and monitor progress of customer requests.
• Work to deliver high levels of customer service in a busy environment.
• Collaborate with the team to manage tasks, deadlines and priorities.

Education

C Class driver’s licence

Certificate III in Business Administration

Job description

South Burnett Regional Council is one of the largest employers within the region, with offices and depots located in Kingaroy, Nanango, Wondai, Murgon, Proston and Blackbutt.

Council recognises our key role we play within the community and the services we provide to our ratepayers & public members. We understand our duty to provide excellent customer service at the forefront of all our processes and services, to all stakeholders.

Council is comprised of three (3) Departments: Executive Services, Finance & Liveability, and Infrastructure. These Departments consist of multiple branches to ensure we provide efficient services and accurate information to our community. We believe our staff are our greatest asset in achieving objectives. With approximately 330 employees, Council takes a proactive approach towards recruitment and retention of high-calibre employees.

Further our commitment to our staff we pride ourselves on developing our staff members through our learning and development policy and procedure. Annual Employee Development Reviews are undertaken to ensure our staff are continuously developing.

Council is committed to providing a workplace that is safe and without risk to the health and safety of all employees, contractors, volunteers, work-experience students, visitors, and members of the public. We have adopted a Zero Harm Strategy to promote safety within the organisation. We recognise the importance of developing and maintaining healthy and safe working conditions in all workplaces and the importance of keeping the work health and safety practices in these workplaces under constant review.

South Burnett Regional Council are committed to establishing a harmonious and sustainable workforce. This is achieved by adhering to equitable recruitment practices and equal opportunity regardless of gender identity, ethnicity, disability, or sexual orientation.

About the Region

The South BurnettRegion is ideally situated just 2 - 3 hours' drive to Brisbane, Toowoomba, Sunshine Coast and Fraser Coast. The region is home to the stunning Bunya Mountains, where you can enjoy spectacular rainforest walks, nights by the fire in hidden chalets and the best scenic views Queensland has to offer. The South Burnett region is renowned for its great wine, gourmet foods and recreational facilities such as Lake Boondooma and Yallakool tourist parks.

About the roles

Based in Kingaroy

Permanent Full Time

$72K- $76K per annum + Allowances + Super

Council is seeking an officer to provide professional administrative service which support the effective and efficient operation of the Planning and Development branch. The role will assist with Planning and Development enquiries and complaints and provide support to the team ensuring a high level of customer service is provided. Assist in the delegation and action of customer requests, complaints and escalations monitoring progress whilst recording outcomes in Council’s corporate systems. The successful applicant will have relevant experience in an administrative role providing high level of customer service in a busy environment. Sound organisational skills with the ability to establish work priorities, complete assigned tasks within required standards and meet deadlines with the ability to work effectively in a team environment.

Mandatory Qualifications

Minimum requirement of a current C Class driver’s licence

Desirable Qualifications

Certificate III in Business Administration

Benefits and perks

• Work/Life balance (9 Day Fortnight Roster)
• Up to 12% employer superannuation contribution
• Access to Salary Packaging Benefits, Corporate Memberships and Health and Wellbeing programs

Skills and experience

Please address the following key selection criteria items below, as part of your application

• Relevant experience in an administrative role providing a high level of customer service in a busy environment.
• Sound organisational skills with the ability to establish work priorities, complete assigned tasks within required standards and meet deadlines.
• Sound interpersonal skills with the ability to communicate effectively to build and maintain relationships at all levels.
• Sound computer skills including sound knowledge of the MS Office Suite and corporate software systems.
• Ability to work effectively in a team environment.

Applicants must have the right to live and work in Australia to apply.

For further information please contact People and Culture on (07) 4189 9***.