Senior Administration Officer

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 91,000 - 97,000; Full time

Benefits offered by this job

Work/Life balance

Salary sacrifice option

Superannuation contribution 12%

Ongoing training and development

Wages paid fortnightly

Employee Assistance Program

Fitness Passport and social clubs

Job summary

Rockhampton Regional Council is seeking a Senior Administration Officer to support the Corridor Management team with high-level administrative duties, customer service, and project support. The role emphasizes timely response, workflow maintenance, and collaborative problem-solving within a supportive environment.

Responsibilities include coordinating applications, guiding team members, and driving process improvements across, the council’s regional programs.

Qualifications

• Significant experience providing high-level administrative support in a fast-paced environment.
• Exceptional stakeholder engagement skills with a customer-focused approach.
• Proactive problem-solving with the ability to identify improvements and drive outcomes.

Responsibilities

• Coordinate applications and enquiries, ensuring timely responses and accurate records.
• Keep workflows running smoothly and monitor progress on priority tasks.
• Provide guidance and support to team members and foster collaboration.
• Support Corridor Management team with project and administrative tasks.

Skills

High-level admin support

Customer service

Stakeholder engagement

Problem solving

Communication

Team player

Job description

• Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
• $90,931 – 96,709 per annum (LGIA Stream A Level 3) + Superannuation
• Location – Rockhampton

Your new role

Ready to take the next step in your administration career?

As our Senior Administration Officer, you'll play a key role in supporting the Corridor Management team, helping deliver essential services and projects that benefit our community. This is a fast-paced and rewarding role where you'll combine high-level administration, customer service and project support while building strong relationships across Council and the community.

You'll coordinate applications and enquiries, keep workflows running smoothly, identify opportunities for improvement and provide guidance and support to team members. With plenty of variety, responsibility and opportunities to make a real impact, this is an exciting chance to grow your career in a supportive and collaborative environment.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Proven experience delivering high-level administrative support in a busy and fast-paced environment, with exceptional organisation and attention to detail
• A customer-focused professional who builds strong relationships and provides outstanding service to a wide range of stakeholders.
• Strong problem-solving skills, with the ability to use initiative, manage competing priorities and identify opportunities for continuous improvement.
• Excellent communication skills, with the confidence to liaise effectively across teams, support colleagues and contribute to a collaborative workplace culture.
• A motivated team player who enjoys taking ownership, mentoring others and making a meaningful contribution to their team and community.

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Payroll deductions and salary sacrifice options17.5% annual leave loading
• Wages paid fortnightly
• Employee Assistance Program
• Fitness Passport and active social clubs

Application Criteria

• Significant experience providing high-level administrative support in a fast-paced environment, with exceptional organisational skills, attention to detail and the ability to manage competing priorities.
• Exceptional stakeholder engagement skills, with a commitment to providing responsive, customer-focused support and building strong working relationships across diverse groups.
• A proactive approach to problem-solving, with proven experience identifying opportunities for improvement and driving positive business outcomes

Applications Close: Monday 5 October 2026 at Midnight (AEST)